Welcome & Service Assistant

Recruiter
NATIONAL TRUST
Location
United Kingdom
Salary
18298.00 GBP Annual
Posted
19 Oct 2021
Closes
01 Nov 2021
Hours
Part Time
Contract Type
Permanent

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: 22.50 hours per week. Three days per week and will include regular weekend working.

Salary: GBP18298 per annum

Contract: Permanent role

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

Can demonstrate an empathetic, understanding and adaptable approach to different people's needs, with a passion to deliver the highest standards of customer care.

Proven experience of working to measurable targets

Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property

Skilled listener with great people skills

Strong written and verbal communication skills

Well organised and able to work with minimum supervision