Part Time Spare Parts and Service Administrator
- Employer
- Wilde Associates
- Location
- Milton Keynes
- Salary
- 9.00 - 9.50 GBP Hourly
- Closing date
- 28 Oct 2021
View more
- Sector
- Administration, Secretarial & PA
- Hours
- Part Time
- Flexibility
- Flexible working available
- Contract Type
- Temporary
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Job Title: Part Time Spare Parts and Service Administrator
Location: Milton Keynes
Salary: GBP9.00 to GBP9.50 per hour
Job Type: Part Time Temporary, on-going, likely to go permanent
Hours or Work: 9.00am - 5.30pm 3 FULL days OR possibly 10.00am to 2.30pm, Monday to Friday
Job Reference: KT10180
FULL TIME HOURS FOR THE FIRST MONTH WOULD BE REQUIRED FOR TRAINING PURPOSES
Main Role Responsibilities (but not limited to):
- Deliver a high level of customer satisfaction when finding resolution to customer enquires/ sales via telephone and email
- Telephone answering and dealing with email enquiries from customers and suppliers in a professional and efficient manner.
- Raising and distributing invoices.
- Electronic payment processing.
- Manage customer payments and provide weekly activity report.
- Evaluating part requirements and order appropriate quantities of stock in an efficient and timely manner.
- Manage and allocate stock back orders.
- Accurately enter stock received onto the stock management system and place into correct locations.
- Manage stock movement and provide weekly activity reports for administrating stock orders.
- Maintain stock levels and locations accurately including conducting stock takes.
- Enter product orders, detailing specified data information accurately into company systems.
- Pick, pack and dispatch spare parts, serviced products and returns by arranging shipping and collections via couriers (mainland & overseas).
- Maximise Spare Parts, Service Manual sales and take appropriate electronic payments.
- Arrange customer property returns within service procedures.
- Quality control and test units completed as required by the Engineering team.
- Support the Engineering and Warehouse teams as required.
- Source and place orders for stock/ goods/ equipment within agreed budgets.
- Maintain engineers with workload and manage ordering their spare parts.
- Achieve service and quality standards, turnaround times and targets to a high level.
- Maintain a positive reputation with internal and external customers.
- Work within 5s workplace standards and discipline.
Skills and Behaviour Required
- Good level of PC literacy
- Ability to respond to changing work priorities and maintain quality standards under pressure
- Ability to work closely with other team members to resolve customer issues
- Willingness to share knowledge and experience with colleagues
- Forward thinking and able to anticipate/solve problems
- Ownership of issues and persistence in finding resolution
- Good communication skills, both oral (including on the telephone) and written
- Flexible hands-on approach to work
- Good organisational skills and able to work in an efficient and cost-effective manner
- Ownership of completing job to business and customer satisfaction
Wilde Associates is working in the capacity of an Employment Business for this role
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