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Part Time Spare Parts and Service Administrator

Employer
Wilde Associates
Location
Milton Keynes
Salary
9.00 - 9.50 GBP Hourly
Closing date
28 Oct 2021

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Job Title: Part Time Spare Parts and Service Administrator

Location: Milton Keynes

Salary: GBP9.00 to GBP9.50 per hour

Job Type: Part Time Temporary, on-going, likely to go permanent

Hours or Work: 9.00am - 5.30pm 3 FULL days OR possibly 10.00am to 2.30pm, Monday to Friday

Job Reference: KT10180

FULL TIME HOURS FOR THE FIRST MONTH WOULD BE REQUIRED FOR TRAINING PURPOSES

Main Role Responsibilities (but not limited to):

  • Deliver a high level of customer satisfaction when finding resolution to customer enquires/ sales via telephone and email
  • Telephone answering and dealing with email enquiries from customers and suppliers in a professional and efficient manner.
  • Raising and distributing invoices.
  • Electronic payment processing.
  • Manage customer payments and provide weekly activity report.
  • Evaluating part requirements and order appropriate quantities of stock in an efficient and timely manner.
  • Manage and allocate stock back orders.
  • Accurately enter stock received onto the stock management system and place into correct locations.
  • Manage stock movement and provide weekly activity reports for administrating stock orders.
  • Maintain stock levels and locations accurately including conducting stock takes.
  • Enter product orders, detailing specified data information accurately into company systems.
  • Pick, pack and dispatch spare parts, serviced products and returns by arranging shipping and collections via couriers (mainland & overseas).
  • Maximise Spare Parts, Service Manual sales and take appropriate electronic payments.
  • Arrange customer property returns within service procedures.
  • Quality control and test units completed as required by the Engineering team.
  • Support the Engineering and Warehouse teams as required.
  • Source and place orders for stock/ goods/ equipment within agreed budgets.
  • Maintain engineers with workload and manage ordering their spare parts.
  • Achieve service and quality standards, turnaround times and targets to a high level.
  • Maintain a positive reputation with internal and external customers.
  • Work within 5s workplace standards and discipline.

Skills and Behaviour Required

  • Good level of PC literacy
  • Ability to respond to changing work priorities and maintain quality standards under pressure
  • Ability to work closely with other team members to resolve customer issues
  • Willingness to share knowledge and experience with colleagues
  • Forward thinking and able to anticipate/solve problems
  • Ownership of issues and persistence in finding resolution
  • Good communication skills, both oral (including on the telephone) and written
  • Flexible hands-on approach to work
  • Good organisational skills and able to work in an efficient and cost-effective manner
  • Ownership of completing job to business and customer satisfaction

Wilde Associates is working in the capacity of an Employment Business for this role

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