Position: Customer Service Advisor

Salary: GBP19,000 - GBP20,200

Location: Newcastle upon Tyne

Status: Temporary to Permanent Employee

Full-time and Part-time available

We are looking for several Customer Service Advisors to join our clients' team on a temporary to permanent basis. This is an exciting time to join an established, passionate team that are constantly striving to improve their capabilities and services for the business.

My client is a well-established, customer services provider with offices in both Middlesbrough and Newcastle. With a rich history, they have an impeccable reputation for the quality of services they deliver. With a strong order book and exciting growth plans for 2021/22, they are now looking to strengthen their team.

Main Responsibilities for the Customer Service Advisor:

As a Customer Advisor, your role will be to deal with various communications and correspondence through incoming calls, emails and live chat. This is a customer-focused role, where the expectations are be to deliver the best experience possible, in line with company standards. Your role would be:

Handle inbound calls and emails whilst maintaining our high standard of customer care
Promote and maintain excellent customer relationships, adopting a customer focused approach at all times
Remain calm and resilient when dealing with complaints
Work to achieve targets in a contact centre environment
Understand the full range of products (Training provided) and services to be able to respond to customer enquiries accordingly
Provide excellent levels of customer support
Effectively utilise the in-house automated systems (Training Provided)
Building relationships both internally and externally
Communicating clearly and concisely
Following up on customer calls or emails
Identify issues and escalate them accordingly
General office administrationWhat we are looking for:

We are looking for a positive person with customer service experience who is able to communicate in different situations. You will need to be someone who is and have:

A strong communicator who is comfortable working with all levels
A Willingness to learn new skills
Excellent keyboard skills
Strong analytical skills
Excellent organisational skills
Competent in using computer packages
Ability to keep calm in stressful situations
High attention to detailThis company will give you all the training you need. When you start you'll get 12 weeks training on our products and services, systems and processes, and handling real customer calls. You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.

From day one you'll get:

GBP19,000 - 20,200 (Depending On Experience)
5 days per week with overtime opportunities
30 days annual leave
Full training, ongoing coaching and support
Opportunities to progress your career across the business
Incentives and recognition for your performance
Amazing working environment and friendly team
Onsite canteenMajor Recruitment are acting as an Employment Agency in relation to the role.

INDMN