Customer Service Advisor - Part Time

Vanilla Recruitment (UK) Ltd
Market Harborough
8.98 GBP Hourly
20 Oct 2021
31 Oct 2021
Part Time
Contract Type

A new opportunity has arisen for x2 Customer Service Advisors to work for our client based in Market Harborough on a Part Time basis within their friendly customer service department.

Working for a fast-growing digital business specialising in online lead generation, we're looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

To be successful in this role you'll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.

Duties and responsibilities:

  • Handle inbound and outbound calls to members of the public who have enquired via our websites
  • Confirm and check the accuracy of customer data in relation to the job requirements
  • Proactively resolve customer queries ensuring the best outcome for the customer and company
  • Keep up to date with developments to our websites, products and services
  • And occasionally assist our registered traders in the use of our services

Skills and experience required:

  • Ability to communication and listen effectively
  • Friendly and confident telephone manner
  • Ability to work as an individual whilst contributing to the overall success of the team
  • IT literate with a keen eye for detail and accurate data entry
  • Excellent customer service skills.
  • Excellent written and verbal skills.
  • Computer literacy

Hours of work:

  • Role 1 - Monday 9am - 2pm, Friday 3pm - 8pm, Saturday 12pm - 5pm
  • Role 2 - Wednesday 3pm - 8pm, Friday 3pm - 8pm, Saturday 9am - 2pm

Salary and benefits:

  • GBP8.98 per hour
  • Monthly commission scheme
  • Auto-enrolment pension with a matched employer contribution of 3%
  • Life Assurance providing life cover of 4 x salary
  • Optional Private Medical Insurance provided for all staff with the option to add family members
  • Holiday Loyalty Scheme after 2 years of service
  • Access to our Employee Assistance Programme, a confidential helpline offering information and guidance regarding work and family life, including any legal questions.
  • Flexibility of remote working

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