Business Support Officer

Aberdeen, Aberdeenshire
21 Oct 2021
31 Oct 2021
Contract Type



About the job 

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you a strong communicator?

Have you got excellent organisational skills?

Can you manage your time effectively and adapt to changing priorities?

If you are seeking an exciting and varied role, we would love to hear from you!

Job description

The Business Support Officer works closely with and under the direction of the Marine Office Business Support Manager to ensure that Marine Office Business Support is aligned with Survey and Inspection priorities. Maintaining consistency in approach to Business Support within the Marine Office.

The Business Support Officers role is to provide general administrative support within the Marine Office - including telephone answering, filing, photocopying and other ad-hoc duties as directed by Line Management.


Responsibilities include, but are not limited to:

• Provide the day to day support to the Marine Office Technical Manager (TM) and Surveyors, including those Surveyors operating remotely [i.e. administrative processes involving BMLs, Pelorus deficiencies, Monthly Reports etc.]. Maintain paperwork and records (including registered files) required by Surveyors prior to, and after survey/Inspection ensuring appropriate systems are updated (i.e. Thetis/Pelorus).

• Assist with the day to day bookings of survey applications taking account of Surveyor eligibility requirements and availability for job allocation. Liaise with the Business Support Manager (BSM) and Business Manager (BM) [and DUKSR as and when required] about surveyor allocation. Assist with the booking of UK and Overseas travel arrangements for Surveyors. Maintain Surveyor eligibility records.

• Assist with exam bookings.

• Interrogate Thetis on a daily basis, advising BSM/ BM / TM/ Surveyors as necessary.

• Maintain PPE, H&S and other procedures for the Marine Office as delegated by the BSM/BM.

• Assist the BSM in preparing monthly reporting process paperwork for consideration by the Marine Office (BM), to include National/Local Activity monitoring and other statistics (including service standards). Report to the BM as soon as immediately practicable, any identified risks that occur within the Marine Office.

• Assist with internal and external Audit preparation. Follow up on NCN's etc as directed by BSM and BM. Maintain up to date and accurate records in agreed format(s) in support of ISO accreditation.

• Provide general advice to industry and public in accordance with MCA policies, including Marine Office public counter service.

• As and when requested by BM/BSM, provide business support assistance to Regulatory & Compliance Investigations Team (RCIT), in dealing with any complex investigations and offences committed, leading to court proceedings and prosecution within the UK area covered by the Marine Office.

• Provide Administrative Business Support (including telephone answering, filing and post duties) and Secretariat duties to the Marine Office for internal/external meetings.

For more information about the role and responsibilities please see the attached Role Profile.

About you

To thrive in this role, you will be highly adaptable and flexible, adjusting to the requirements of this varied role. You will have excellent time management skills and you can organise and effectively prioritise workloads to maximise productivity.

We are looking for someone who has exceptional communication skills and can express themselves in a confident and concise manner with colleagues, Ship Operators/owners, and the public. You will represent the Agency in a professional and clear manner, ensuring tasks are delivered to a high standard and on time.

You will be confident using Microsoft Office Software and can learn new systems when required.

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving
  • Managing a Quality Service
  • Communicating and Influencing


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please tailor your CV to suit the role. For your Personal Statement, please provide detailed evidence of the following:

• Your excellent written and verbal communication skills
• Your ability to plan, organise and prioritise your time to ensure work is completed to a high standard and on time
• Your experience using Microsoft Office applications

Your personal statement will be limited to a maximum of 750 words.

The sift is due to take place 1st-3rd November 2021.

Interviews are likely to be held W/C 15th November 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Cris Treacher Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

Attachments Role Profile Opens in new window(pdf, 102kB) Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB) Candidate Notes Opens in new window(pdf, 823kB)