Response and Support Officer

£21555 - £25668 Per Annum
21 Oct 2021
07 Nov 2021
Full Time
Contract Type

Response and Support Officer

We are looking for a Response and Support Officer to help support vulnerable people to live independently, by providing a range of different services.

You will be working for a leading provider of social care services across the East Midlands. Who provide care to over 1,600 individuals, both in the community and in specialist care accommodation.

Position: Response and Support Officer

Location: Nottingham

Salary: £21,555 - £25,668 per annum

Hours: 37 per week (full time) and permanent - As the service operates 24/7, you will be required to work on a rota basis which covers 24 hours a day, including weekends, Christmas and all bank holidays.

Closing Date: Sunday 07 November 2021

Interviews: Tuesday 16 November 2021

About the role:

As a Response and Support Officer you will monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services.

In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.

As you can see, no two days will be the same – can you rise to the challenge?

About you:

To be successful in the role of Response and Support Officer You will be patient, with the ability to show empathy to callers. You will be able to work in a fast pace service, but remain calm, professional and be dedicated to help the most vulnerable customers.

You will be motivated and be able to think outside the box and react efficiently and effectively in emergency situations.

You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience.

A valid driving licence is essential for this role.

Above all, you will be passionate about supporting vulnerable people and have the organisations core values at heart.

In Return:

In exchange for the above you will receive a fantastic benefits package:


  • c36.5 days leave a year with additional 2 days after 5 years’ service
  • Healthcare Cash Back Plan worth up to £1200 per year on your routine healthcare costs e.g. Dentist, opticians etc.
  • Overtime available
  • Pension contributions matched up to 7.5%; including life assurance
  • £250 for successful referral of a friend as a Support Worker or a Care Assistant
  • Great learning & development and qualification opportunities
  • Free training
  • Discounts and cashback at major retailers
  • Access to employee advice line; with a 24-hour confidential advice service
  • Support to achieve Health & Social Care Diploma
  • Free enhanced DBS check
  • Automatic pay increments every April following successful completion of probationary period


As a Disability Confident and Equal Opportunities Employer, our client welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.

Other roles you may have experience of could include: Response Officer, Response and Support, Neighbourhood Response Officer, Protection Support Officer, Health Support, Initial Response Officer, Re-ablement Support Worker, Crisis Support, Rapid Response Care Assistant, etc.

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