Live Chat Advisor(s) - Part Time - Temporary - Signet Jewellers -

8800.00 - 8800.00 GBP Annual + Competitive salary plus bonuses, benefits & st
21 Oct 2021
18 Nov 2021
Part Time
Contract Type
Perfect opportunity to join our fantastic live chat customer team!

Customer Advisor - Live Chat

Signet Jewelers (H.Samuel & Ernest Jones)

Hockley, Birmingham (B19 1DS) - You must be within a commutable distance

Temporary contracts running from 4th October 2021 until end of January 2022

Part time: 18.5 hours per week

Hours: You must be flexible to cover shifts from 9am until 9pm, 7 days per week. During November and December, you must be flexible to cover shifts up until 11pm on selected dates including Bank Holidays

Are you experienced in supporting customers on live chat / web chat within customer service environments?

Are you looking for a new, exciting challenge?

If so, look no further!

Here at Signet we're accelerating our evolution to a Digital First Retailer by changing how we interact and support our Customers in this new retail landscape. To ensure we continue to deliver exceptional customer service across all channels, we're are looking for talented Live Chat Advisors. Our temporary contracts will commence on 4th October 2021 and will run until the end of January 2022. We're fast approaching our busiest time of the year, so join us at this exciting time to help our Customers CELEBRATE LIFE and EXPRESS LOVE!

As a Live Chat Advisor at Signet Jewelers (H.Samuel and Ernest Jones) you'll provide us with vital support responding to customer enquiries regarding; service, repairs, products and deliveries.

You'll support our 350 retail stores throughout the country, this will include answering calls, emails, speaking to customers via web chat, checking stock and contacting suppliers and customers to arrange deliveries.

Hours: 37 hours per week worked on a shift rotation between the hours of 9am and 9pm 7 days per week. You will be working weekend shifts every other week. During November and December, you must be flexible to cover shifts up until 11pm on selected dates including Bank Holidays

This contract is a mix of home and office working as per business requirements

When working daytime shifts you will work from our Hockley offices and when working evening weekend and Bank Holidays shifts you will work from home.

** Shifts/hours will be discussed and agreed in more detail with you at interview stage if you are shortlisted**

About You

Suitable Applicants must have web chat customer service experience ideally from a Call centre / Contact Centre environment and love providing amazing customer experiences.

If you're confident in providing exceptional customer service and responding to customers via e mail professionally this could be the perfect role for you.

** Preference will be given to candidates with experience in Web Chat/Live Chat*

Apply now to make sure you are part of something special!

We offer a fantastic job and more???

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

*Competitive Salary

*185 Hours Annual Leave (excluding Bank Holidays)

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards Corporate Discount

*Childcare Vouchers

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet - Recognition Platform

Be part of something special!

Signet is the name behind H.Samuel and Ernest Jones - so altogether, we have 350 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that's not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we're the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need