Housing & Wellbeing Officer (Part Time, 18 hours)

11552.00 - 14120.00 GBP Annual
22 Oct 2021
09 Nov 2021
Part Time
Contract Type
Housing & Wellbeing Officer (Part Time, 18 hours)

Salary: GBP11,552 - GBP14,120 (pro rata'd salary)
Job Type: Part Time, Permanent
Location: St Helens
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self reliance within a customer focused environment and in line with the Independence and Wellbeing framework

About You:

In order for your application to be successful, you will hold relevant professional qualifications/memberships (Institute of Customer Service qualification) or be willing to study towards this. You will be qualified to minimum level 2 in both English and Maths. You can show evidence of well developed IT and keyboard skills, alongside the ability to use the relevant range of Microsoft Office applications.

You will have experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. You should also have experience of administration and recording procedures, with an in depth understanding of confidentiality.

You have experience and an understanding of safeguarding, as well as demonstrable coaching skills in promoting independence. You'll have experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them in solving their problems.

You can form effective liaison with colleagues and other stakeholders to give, or find information to resolve problems. You have the ability to complete tasks in an accurate and timely manner whilst working under pressure as well as maintaining attention to detail.

About our company:

Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.

Our work doesn't stop at our customers' front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

Please note that this position requires an enhanced DBS check.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Ref: (Apply online only)

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