Customer Service Administrator (Part time) Evenings

Glasgow Airport area

Monday to Friday: 3.00pm to 7.00pm - 20 hours per week

Paying: GBP10.50 p/hr

Start Date: ASAP

We are looking for strong and experienced customer service administrator for an ongoing temporary assignment to start ASAP

Please be aware that this position will require you to apply for a DBS certificate prior to starting the assignment, complete a training assessment and for us to complete a 5 Year work history reference check.

Responsibilities:

Customer Service - Call Centre environment
Investigate and resolve issues as required
Providing clearance of goods and support to external customers
Advising customers on new procedures related to Brexit regulations
Data Entry- good attention to detail
Navigating between various systems- requires good I.T. skills
Completing any related administration ensuring completeness and compliance
Follow predefined procedures and processes
Regular interaction with first line management
Occasional interaction with suppliers and vendors
Maintaining the CRM
Notify management of any non-compliant issues as they arise
Working closely with the team to ensure deadlines are met
May be required to perform other duties as assigned
Full training will be given

Skills Required:

Accuracy and attention to detail
MS Office
Planning and good organisational skills
Interpersonal skills
Problem solving skills
Flexible, hands on approach

Please be aware that this position will require you to apply for a DBS certificate prior to starting the assignment, complete a training assessment and for us to complete a 5 Year work history reference check.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.