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Customer Service Advisors - Part Time

Employer
Manpower
Location
United Kingdom
Salary
10.40 - 10.91 GBP Hourly
Closing date
28 Oct 2021

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A career that will deliver change. Together we'll help Britain achieve Net Zero.

Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development
Location: Hove
Salary: From GBP20,000, rising to GBP21,000 within a year + excellent benefits
Contract: Temp to perm

The Opportunity

Our client, one of the UK's leading energy providers, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!

What you'll do:

  • As a Customer Service Advisor, you'll be part of a team providing first class customer service to our client's customers.
  • You'll be the voice of the business, a trouble-shooter and a problem solver.
  • You'll put the Customer first and help solve our client's customer's energy needs.? You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.??
  • You'll be IT literate with a good general level of education including Maths and English.

Our Benefits

Our client are dedicated to offering flexible benefits that support people across all aspects of their lives. Along with our client, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:

  • Wide-ranging career opportunities
  • 37 hours a week
  • 25 days holiday plus 8 bank holidays
  • Discounts & cashback through many retailers
  • Free tea and coffee
  • Bonus scheme, with further opportunities for commission


Where you'll be based?

You'll be given an induction (11 weeks at the client's offices). Once you've finished and have reached competency (at roughly 24 weeks), they'll review your working arrangements. To have the best employee experience, they believe it's important for people to be together for things like:

  • Collaboration and group working
  • Team meetings and one to ones
  • Certain types of training and development
  • Coaching and feedback
  • Performance and wellbeing support
  • Innovation

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