Business Improvement Manager

Birmingham, Hastings, Leeds, London
National Salary: £48774 - £55322 & London Salary: £54105 - £59537
25 Oct 2021
08 Nov 2021
Contract Type


Birmingham, Hastings, Leeds, London

About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Do you have a passion for improving performance and working with stakeholders to co-create change?

Do you want to work in an environment where we encourage innovation and celebrate success?

If so, we want to hear from you.

Job description

This is a Business Improvement Manager role in the Department for Transport’s (DfT) Group Assurance and Digital Directorate (GAD). The Directorate has responsibility for Corporate Governance, Corporate Security, Digital Service and the Government Legal Department. This role sits within the Business Management team that supports the smooth running of the Directorate.

This is an exciting opportunity to drive change and improvement in multiple arenas: at team level; across the GAD Directorate; throughout the DfT Group; and in influencing the cross-government Digital Data and Technology (DDaT) function. You will utilise your change management, performance management, governance and stakeholder relationship management skills:


Include (but are not limited to):

• Working jointly with the Head of Business Management, you will transform the way in which the Business Management team works, embedding a stakeholder focussed approach supported by dashboards and management information that drive effective conversations to manage risk and gain greater effectiveness and efficiency for the team and for GAD, meeting stakeholder and business needs
• For the GAD Directorate, you will lead on the co-creation and implementation of an effective performance management and reporting framework providing effective upwards visibility on the performance of GAD divisions, enabling effective decisions that improve performance and mitigate risk, and instilling a culture of continuous improvement
• Working in partnership with the Central Digital and Data Office (CDDO) and DDAT leaders and stakeholders across the DfT Group you will co-create and implement an effective performance reporting and governance framework for the Digital Data and Technology (DDaT) function across the DfT Group
• Working with the Chief Technology Officer and co-creating with stakeholders you will facilitate and support a new DfT-wide approach to Technology Governance and Assurance, ensuring that opportunities to join up intelligence, mitigate risk and achieve efficiencies are realised
• You will overhaul reporting and performance monitoring across the directorate: design new processes and dashboards to achieve a step-change in upwards visibility of the performance and efficiency of GAD divisions, providing a single view of directorate performance by drawing together a range of HR, financial, contractual and performance data along with delivery outcomes and audit recommendations to provide actionable insight

About you

To be successful in this role you will be both a leader and a team player, capable of sharing ideas to improve the business unit as well as embracing the ideas of your colleagues and using stakeholder feedback to fuel new ways of working. You will be a progressive thinker with an eye for improvement across all areas you work in, have a passion for performance management and be capable of setting, managing, reporting and successfully delivering KPI’s.

Through strategic planning, and use of quality management techniques you will develop strategies across the business with the view of consistently improving how we work. We encourage a joined up way of working so remaining open minded and thoughtful to other people’s idea’s is key to this role.

DfT: Digital Service

Find out more about what it's like working at DfT: Digital Service


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Managing a Quality Service
  • Working Together


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to Apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:

• Successfully transforming ways of working through use of quality management techniques to ensure that teams reduce waste, add value and are focused on achieving high quality outcomes at pace that increase efficiency and effectiveness
• Proactive customer service orientated experience with a focus on establishing trusted relationships with colleagues and stakeholders across multiple organisations, and demonstrably meeting stakeholder expectations
• Excellent performance improvement and change management skills with experience of working across directorates, organisations or functions to successfully embed change, achieve and report improved performance
• Strong data management and reporting skills with the ability to design and produce visual reporting and dashboarding tools that combine multiple datasets and help stakeholders make informed decisions
• Experience of using strategic planning and key performance indicators to drive a culture of continuous improvement
• Working with colleagues to co-create change, ensuring that stakeholder requirements, user needs and subject matter expert knowledge are understood, and that any tensions are communicated, escalated where appropriate and successfully resolved

Sift & Interview Dates

The sift is due to take place week commencing 8th November

Interviews are due to take place week commencing 22nd November

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview and a technical exercise (eg presentation, written, or coding exercise etc)

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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