Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Job Description

Primary role purpose:

As a member of Partner Implementation, you will be required to on-board partners onto the Inmarsat systems and networks, thus enabling them to sell Inmarsat satellite services.

You will bring together Inmarsat and Partner teams to understand what is required to implement the partner, agree on an implementation plan and oversee all activities to ensure a successful on-boarding. Next to that, part of the role is to pro-actively manage the identification and delivery of solutions to issues, either operationally or technically, to allow the DP/VAR to continue performing efficiently and optimally, resulting in increased revenue flows and customer satisfaction.

In the role you work closely with the account teams to ensure that the operational on-boarding is in line with what is agreed commercially with the Partner.

Good people skills are essential to the success of this role to bring the teams together and set expectations with both our internal as well as the Partners teams.

You are proactive by nature, build rapport quickly and inspire confidence due to your organized, supportive manner along with your ability to understand complex issues.  You are commercially astute and make considered decisions daily. 

Key Responsibilities:

• Project manages the wider Inmarsat virtual team to assist with the integration of the new Partner
• Conduct regular reviews and readiness testing at the end of the implementation to ensure new DP/VAR systems, network and processes are ready to conduct Inmarsat business
• Timely end to end on boarding of new Partners and/or implementation of new major services within existing Partners
• Provide analysis of service performance and initiate improvements activities that drive Customer Satisfaction
• Maintain and manage good relationships with the internal Inmarsat and Partner teams to ensure success

This post requires a large degree of initiative and the successful applicant must be able to work without close supervision. 

Qualifications

Essential Knowledge and Skills:

• Degree in business, engineering or similar or relevant experience 
• Experience working in a similar capacity, preferably within the telecoms/satcoms industry
• Performance driven, focussed on getting the job done.
• Good presentation skills with solid communication capabilities and practices, both oral and written
• Knowledge of Data, IP and Networks and preferably from a Telecom’ background
• Good project management skills
• Works well in team environment, with sound problem-solving skills
• Process and procedural driven thinking
• Tactical Implementation and facilitation skills
• Solutions focus and ability to manage through to resolution
• Excellent written and oral command of the English language

Desirable Knowledge and Skills:

• Experience of working in an international operational environment
• Awareness of the various Inmarsat products and services and their capabilities

Personal qualities fundamental to success in this role:

• A demonstrated ability to work across organisational boundaries
• Objective, rational and multidisciplinary thinking
• Provide candid feedback
• Ability to face up to problems quickly and take action
• A willingness to be self-critical and learn from mistakes 
• Acts within his circle of competence and knows the boundary
• Ability to identify with Inmarsat values
• Ability to finalise projects
• Proactive and analytical attitude

Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do