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Part Time Customer Service Advisor

Employer
Confidential
Location
Colchester
Salary
17000.00 - 19000.00 GBP Annual
Closing date
1 Nov 2021

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A major name in the Insurance industry with a record of consistent growth is looking to recruit additional Customer Service Advisor into its professional and friendly team, to help them provide service to their customers across a range of hours.

They have part time options for you which would be to cover 15 hours per week right up to 30 hours per week.

You will provide a support function for the Operations Manager and all members of the Company, to ensure the office operates efficiently on a day to day basis.

This is a great opportunity to utilise your customer service and administration skills within a professional and forward thinking Insurance organisation.

Your main responsibilities as an Customer Service Advisor include:

Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
Respond to enquiries from clients and customers received by phone, letter or e-mail in a courteous and helpful manner and ensure that all information is obtained
Validate Insurance policy details and set up new claims on the Claims Management System
Maintain accurate data on the Claims Management System
Maintain secure, efficient and accurate filing system
Receive and distribute post and incoming emails
Scan and index all incoming claims post
Produce letters, memos, emails and deal with correspondence as appropriate
Greet visitors, arrange refreshments for visitors and deal with deliveries
Ad-hoc project work The successful Customer Service Advisor will demonstrate:

Experience working in a busy office environment
Be confident when communicating with people both internally and externally
Be organised and accurate with a helpful approachYou will be working as part of a team on a rota, covering evenings Monday to Friday 5pm - 8pm and Saturday 9am - 5pm.

They have part time options for you which would be to cover 15 hours per week right up to 30 hours per week.

Please note you will need your own transport for this position

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