Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Head of Learning develops and delivers the Sky Customer Service Group vision for learning to support personal growth, business strategy and commercial ambitions. It's at the heart of all we do brilliantly. - Director of Comms & Learning

What you'll do:

Defining Sky's Learning & Development strategy for Customer Service GroupStaying up-to-date with market-leading best practiceEnsuring CSG Employees have access to best-in-class learning & developmentProvides strategic direction and expertise to support the development and application of new technologies, approaches and thinking in L&DProvides thought leadership on the CSG approach to building leadership excellence at all levels up to Head of and owns the leadership development strategyEnsures leaders follow an integrated approach reflecting the brand, values and leadership culture of the businessDevelops, maintains and shares expert knowledge of leadership development by researching best practices, evaluating emerging trends, keeping appraised of technological advancements and conducting benchmark comparisons

What you'll bring:

An expert in of the principles and execution of learning and developmentProven track record of coaching managers and leadersDemonstrate a customer-first mindset, able to deliver an exceptional people experience and results without compromising efficiency.Ability to work at pace in a rapidly changing environmentProven track record of effective stakeholder management at a senior levelA clear communicator, with the ability to build relationships across the organisation.Exposure to operating in a matrix operational environment.Demonstrated ability to set both high level vision and tactical goalsAdept at problem solving, able to adapt and pivot plans to respond to business circumstanceAble to understand and translate business objectives into people development strategyAbility to find creative and innovative solutions.

Customer Service GroupIn our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Any UK Sky site

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working

So we're happy to support you as much as we can with flexible shift patterns.So we're happy to support you as much as we can with the option to swap shifts with other team members.So we're open to discussing where and when you do your job, as long as we can balance your needs with those of our customers.So we're happy to support you as much as we can with the option to start and finish earlier or later depending on your needs.So we're happy to support you as much as we can with the option to job-share (if we can find someone else with similar skills and experience).So we're happy to support you as much as we can with the option to work part time: x hours a day. So we're happy to support you as much as we can with the option to work part-time: x hours a week. .

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.