Business Coordinator and Policy Support

Birmingham, Leeds, London
National salary £26,126 & London salary £29,965
04 Nov 2021
04 Dec 2021
Contract Type

About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Are you a self-driven and motivated individual who enjoys working in a fast-paced, busy environment?

Do you have great interpersonal skills and enjoy engaging with stakeholders?

Would you like the opportunity to have exposure to a range of stakeholders within the UK and Internationally?

If so, we would love to hear from you!

Job description

You will work closely in a small, dynamic team to support with delivering negotiations with countries around the world, working on high profile and cross-Whitehall policies and updating key stakeholders in the aviation industry. You will also provide support for transport and accommodation to staff within DfT on an accurate and timely basis, ensuring that DfT maintains a duty of care to its staff on official business.

This is a fantastic opportunity as this role will be fast paced and will provide you with the opportunity to support work on high profile issues with ministerial and No.10 interest as well as leading and assisting on exciting projects.


Your responsibilities will include, but are not limited to:

• Supporting the team with negotiations and other commitments by organising meetings with stakeholders while managing and prioritising demands on the team’s diary commitments. This will include proactively resolving scheduling conflicts, organising logistical support for in person and online meetings, and working collaboratively with other offices to set up meetings. Be able to work across multiple time zones.
• Supporting team in the return to the office, helping with administrative and booking and setting up rooms for meetings.
• Communicating and engaging effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.

For more information about the role please see the attached job profile.

About you

Coming to us with your excellent stakeholder management and influencing skills, with the proven ability to establish and maintain effective working partnerships at all levels internally and externally.

You can focus on achieving your own objectives but also love supporting others to do the same.

You will be able to work in a fast-paced environment, be driven and have the passion to succeed in this role. You will be a strong communicator with effective verbal and written communication skills.

Having excellent organisational skills, you will thrive managing a varied and challenging workload, being able to work autonomously and enjoy focusing to produce work to a high standard within agreed timelines.

You will also be computer-literate, with a working knowledge of Microsoft Office packages like Word, Excel and Outlook.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.?

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

For your CV and personal statement, please provide detailed evidence of your experience of the following:

• Managing conflicting priorities, you should include how you managed your time to ensure deadlines were met
• Building strong working relationships with internal/external stakeholders, and how you maintained these relationships
• Excellent communication skills, both oral and in writing, with the ability to adapt your delivery to suit a wide variety of audiences
• Organising work both methodically and at pace, diligently forward planning and tracking ongoing tasking

The sift is due to take place from Monday 15th November 2021.

Interviews are likely to be held from Friday 26th November 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Ella Graham Goodman Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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