Part Time Inbound Customer Service - Evenings

Recruiter
Confidential
Location
Runcorn
Salary
8.31 - 8.91 GBP Hourly + benefits
Posted
10 Nov 2021
Closes
08 Dec 2021
Hours
Part Time
Contract Type
Permanent
Part Time Inbound Customer Service - Call Centre- Evenings

Evenings- Monday to Friday, 4pm till 8pm

National Minimum Wage plus bonus of upto GBP1.20 per hour, bus travel discounts

Runcorn, Manor Park, WA7 1SJ

Are you seeking a career rather than a job? Are you looking to work for a world leading organisation? Then look no further!

We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow offices in Manor Park. We are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions. The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff.

We believe that the key to a successful business is putting people first and striving for excellence in every area. By investing in learning and development, welfare and benefits, and employee engagement, our employees are happier and more productive.

We currently have exciting opportunities for inbound customer service representatives who are available for an immediate start within our busy and vibrant customer service department. We are currently expanding and this is an incredibly exciting time to be joining our team.

Benefits

Permanent position
Pay rate National Minimum Wage
Medicash health insurance
Employee Assistance programme
Occupational Health practitioner
Free massages available to all employees on Fridays and weekends (30 minutes a session)
Free fruit delivered
Flu jabs, eye care vouchers
Cycling to Work
Pool table, PlayStations, Football tables
Ongoing incentives and motivational activities such as Summer and Winter Ball, charity events, fun days, bake sales etc.
Discounted gym membership
Volunteering opportunities in the community
Colleague forums
Employee of the Month and annual awards
Birthday Round Table with the CEO
Engagement Survey
Feedback Boxes
Skip Levels
Recognition months
Flexible working patterns
Responsibilities within this role will include:

Registering new accounts
Administration of existing accounts (for example, adding vehicles, change of address)
Process payments over the phone
Set recurring payments over the phone
Review vehicle passage images to identify and classify them
Answer general enquiries over the phone/email/correspondence
Advise on Penalty Charge Notices, Appeals and Representations as part of the Enforcement services
Respond to complaints over the phone/email/correspondence
To be successful within this role you will have the following;

An excellent telephone manner being polite and courteous at all times
Proven experience of handling difficult customers
High level of accuracy and attention to detail
Proficient in using IT
Ability to multitask and gather information from multiple sources
Listening skills
Questioning skills
Good communication skills
Ability to follow process and retain knowledge
Please note candidates will need to be immediately available.
If this role is of interest then please apply online and we will be in touch with you in due course

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