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Customer Service Adviser part-time

Employer
Direct Line Group
Location
Bristol
Salary
21255.00 GBP Annual
Closing date
30 Nov 2021

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At Direct Line Group we support thousands of customers with their insurance needs each and every day. Whether it's through simple amends to their policy, talking through their options or just helping to put things right. Our Customer Advisor roles are at the heart of what we do!

Our salary package starts from GBP21,255 pro-rata(includes 9% pension contribution), plus an opportunity to earn an additional bonus up to GBP4,200 per year pro rata.

Part time shifts

16 - 32 hours per week - minimum shift span 3 hours
80% of your shift will be fixed but must fall within Monday 9am - 12pm, Monday to Friday 4.30pm - 9pm, Saturday 9am - 5pm and Sunday 10am - 5pm (must include 1 weekend day at least 5 hours and at least 2 days must end at 9pm)
The remaining hours (20%) is not fixed, you will select these hours 2 weeks in advance, from options supplied by our planning team, in response to customer demand. These may vary each week.

What you'll be doing:

You may already know about our brands and some of the Insurance products we offer, but in our Bristol team they focus and support customers with insurance for their businesses or home life.

You're going to be taking calls, helping with renewals, making amendments, or finding the right product for their day to day life or their business. You'll need to be a great listener; be able to adapt your approach and most importantly just be there to support our customers when they need us most.

Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.

What we're looking for:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.

Our teams are available Monday to Friday between 8am-9.15pm, Saturday shift between 9am-5pm and Sunday 10am - 5pm. In these roles you'll work shifts across these days which we'll share more about during your application. However, with our mixed model way of working you'll have great work life balance. Minimum of 16 hours per week with requirement for evening and weekend work.

How much you'll be in the office depends on your role and our customer facing teams will have scheduled office time, as well as days where you can ditch the commute and work from home. All you'll need when working from home is an internet connection and a quiet space to work. We'll provide you with everything else, from a tailored training academy to a technology bundle to suit your needs. Some basic IT skills will be really helpful.

Ways of working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

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