Sales Coordinator – Regional UK&I

16 Nov 2021
31 Dec 2021
Full Time
Contract Type

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

  • Self-starter, well organised, detail orientated and assertive with a high degree of positive energy and drive.
  • Excellent administrative skills.
  • Excellent skills in time management, organisation, coordination, customer focus and communication (written and verbal)
  • Capable of diplomatic and poised communication with all levels of team members and management.
  • Excellent attention to detail
  • Able to interact effectively and tactfully with team members and customers
  • Ability to access and input information using databases
  • Skilled in using MS Word, MS PowerPoint and MS Excel programs
  • Manages confidential information with complete discretion
  • Able to work extra hours when faced with critical deadlines
  • Exceptional customer service skills

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.


  • Skilled in the use of MS Word, Excel and PowerPoint.
  • Must have the right to work in the UK


  • A graduate of a hospitality management school, Hotel Management School or a similar degree.
  • Knowledge of Salesforce or a similar database system
  • Global geography
  • Hospitality background
  • Experience of making research calls


To support the Regional UK&I hotel team administratively, responding to RFP's, Support rate loading, SIP and WWW Collation & Audit. Collation of Key Reports and data requests organization of Fam visits, owner’s reports Key projects and Initiatives supporting all sales Blitz’s.  Provide research for key prospect and leads to all RUKI hotels as required or where multiple hotel opportunity with the regional team.

Coordinator duties:

  • Update Wish Walk as appropriate & provide Reporting
  • Submit corporate rates, load SRP’s and submit amendments through OnQ Solicitation Management as directed by the team and within the deadlines set out
  • Do regular corporate rate checks to ensure they are loaded and bookable
  • Complete month end or Weekly reports
  • Prepare presentation packs for key stakeholders, owners and customers
  • Complete contracting on behalf of team as required
  • Prepare customer flyers to Hilton brand Standards
  • Prepare customer presentations as per the Hilton Worldwide standards
  • Prepare Corporate Rate Link Generators
  • Liaise with HWS offices as appropriate
  • Look after all Systems as appropriate and become proficient in the use of these systems including the following - ONQ PM, ONQ PMS, R&I Delphi & Delphi FDC, Lanyon or any other relevant system
  • Assist with submission of SIP targets and tracking & auditing results
  • Provide customer proposals as directed
  • Provide cover for the support (RUKI, London, HUKI & SSSO team) as required for holiday / sickness
  • To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
  • Creating spreadsheets
  • Creating Regional & bespoke Presentations (including using presentation tools)
  • Collation of responses from both internal and external colleagues
  • To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner.
  • To maintain accurate Sales Team data, preparing and presenting reports to agreed deadlines.
  • To develop and maintain a working knowledge of Hilton’s products and services and keep up to date with any new additions or changes.          
  • Organisation, alongside the specific hotel, of specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).
  • Liaising with both external and internal customers
  • Creating Invites, tracking of RSVP’s

Researcher duties:

  • Prospect for new leads using smart technology, online tools like LinkedIn.
  • Research & deliver market intelligence & new business updates using Google Alerts.
  • Deliver new contacts through telesales activity using qualified databases.
  • Build a network of contacts from existing and new business contacts using social media channels.
  • Support key prospecting projects.
  • Take part in conversion days and join the sales team in support of focused sales activity weeks.
  • Work alongside the RUKI and UK&I Sales team to drive new opportunities and leads

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