Licensing Caseworker

Leeds - however we adopt a flexible hybrid approach
18 Nov 2021
01 Dec 2021
Contract Type


Leeds - however we adopt a flexible hybrid approach, combining both home and office-based working. Working arrangements to be agreed by individuals and their managers to contribute towards positive work/life balance and wellbeing. Please note that staff will be expected to attend the office every day during the initial training period.

About the job Summary

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Do you have excellent verbal and written communication skills?

Are you organised and methodical?

If so, this is a fantastic opportunity to join us as a Licensing Caseworker and we’d love to hear from you!

Job description

Our Licensing Caseworkers provide support for the Traffic Commissioners and enable them to undertake their duties in relation to the licensing and regulation of goods and public service vehicle operators. They ensure that operators and applicants have provided sufficient information to allow their applications to be processed and provide help and advice where applications are incomplete.

We are following government guidelines and currently working remotely and if successful at interview you will be provided with IT equipment to carry out your duties until we can return to the office. However the successful candidate will have to attend the office to complete training for the role and will be expected to be able to work in the office when restrictions are eased.

There are 10 permanent roles and 1 fixed term appointment available.


Responsibilities include, but are not limited to:

• Process applications and assess against the legal and mandatory criteria
• Act as the first point of contact for customer and operator enquiries
• Refer cases to the Traffic Commissioners which do not meet the criteria for granting
• Interpret legislation and regulations to ensure cases are compliant

For more information about the role and responsibilities please see the attached Role Profile and Candidate Pack.

About you

You will have impeccable time management and organisational skills, capable of managing several tasks with conflicting deadlines and competing resources. You will have excellent verbal and written communication skills capable of efficiently communicating with the wider team and members of the public. You have a strong knowledge of IT systems and Microsoft applications particularly Word, Excel and Outlook. You will also have good analytical and problem solving skills.

Additional information

A reserve list will be held for 12 months for candidates who are successful at interview, but to whom we are unable to offer a role to straightaway.

About Us

The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain's roads.

We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.

We're an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Diversity: Our vision is to support and develop everyone who chooses to work for us. We care deeply about diversity and equality. And we create a positive culture that’s friendly, welcoming, respectful and full of opportunities for professional and personal development.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Working Together


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to Apply

As part of the application process you will be required to provide evidence of 3 behaviours. Each behaviour example will be limited to 250 words.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Delivering at a pace. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The sift is due to take place 2nd & 3rd December 2021.

Interviews are likely to be held 15th-17th December 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

We’ve designed the selection process specifically for this role. So your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please note, the Fixed Term opportunity will be for a period of up to 12 months with a possibility of permanency, but this cannot be guaranteed.

Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

For successful candidates, offers of employment will be made in merit order. Offers for permanent posts will be made first to those scoring highest in the interview followed by an offer for the fixed term appointment.

Please see attached candidate notes for further information about our recruitment process.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Naomi McCoy Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission