We're the virtual team behind the growth of over 3,000 UK businesses. We make life easier for our customers and due to extra demand we are looking to recruit a talented Virtual Receptionist to join our expanding team and deliver the highest levels of customer service to our clients.
We are open to applications from candidates that can work full time, part time, evenings and weekends. You may be out of work or looking for a new challenge, or perhaps a parent or a student looking for part time hours, we encourage you to apply!
If you are passionate about providing excellent customer service, have accurate data entry skills and would like the opportunity to become part of a fast growing company with an exciting future we'd love to hear from you???
Role Info:
Virtual Receptionist / PA - Full & Part Time. No Experience Required
Henleaze, Bristol / Flexibility for remote days
GBP18,525 - GBP23,000
Full or Part Time hours available
Skills: Great telephone manner, common sense and a can do approach
About Us:
We specialise in small and medium business support services, with our core services being Virtual Offices, Virtual Reception and Virtual Personal Assistant services. We have been established for over 8 years and have nearly 3000 customers and 10 staff.
We started life as a reception service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office.
We are looking for an experienced Virtual Receptionist who can deliver excellent standards of customer service and love working together, with us, to ensure that our clients get an unprecedented level of service.
The Virtual Receptionist Role:
You will be a vital cog in our business machine, representing our company to your own portfolio of clients whilst representing those clients too - working as though based in their offices, impressing every single caller, and making the most of your amazing relationship building skills!
Key Responsibilities:
+ Answer calls for a wide variety of clients using communication scripts
+ Identify callers needs and resolve their queries using the information provided Where unable to resolve callers queries, take messages and forward to clients via contact centre system
+ Keep accurate records of caller conversations on contact centre system
+ Meet targets in terms of number of calls answered, wrap time and quality of conversations
+ Present yourself as a brand ambassador, adhering to VTs tone of voice and company policies
About You:
+ Fluent English speaker
+ Excellent telephone manner
+ Excellent communication and listening skills
+ Able to transcript messages accurately whilst wearing a headset - including names and telephone numbers
+ Good English spelling and grammar skills
+ IT skills sufficient to use email, a CRM system and type messages
+ Previous customer service experience is desirable but not essential
Personal Qualities:
+ Good common sense and a positive can do approach
+ Thrives well in a team
+ Good attention to detail
+ Quality conscious
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Receptionist, Reception, Customer Service Advisor, Customer Service Executive, Personal Assistant, PA, Virtual PA, Office Coordinator, Student, Call Answering Specialist.
Application notice??? We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR