Customer Service Advisor - Part Time, Weekend Nights

Recruiter
Confidential
Location
Halesowen
Salary
20900.00 - 20900.00 GBP Annual
Posted
23 Nov 2021
Closes
07 Dec 2021
Hours
Part Time
Contract Type
Permanent
Hours: Part Time - 16 hours Saturday and Sunday 12am-8am or 8pm-4am

Contract: Permanent

Salary: GBP20,900 per annum (pro rata)

Our business continues to expand and our Contact Centre team in Halesowen Birmingham is growing! We're therefore looking to hire Customer Service Advisor to join our night team. You'll be at the heart of our business helping customers resolve their account queries and ultimately ensure they have the best user journey possible!

We shut off our phonelines at 8pm each evening so you will be communicating with customers using live chat and email. You'll be tasked with giving supportive and accurate information with the aim to solve the query/issue as quickly and effectively as possible.

They could have issues withdrawing / depositing money into their account, or they may have a question around identification, but don't worry, whatever their query may be we will provide plenty of training which will ensure you are prepared when taking calls and responding to live chat queries.

It's a fun, fast paced environment where we really do recognise a job well done and with that we offer a monthly bonus of up to GBP150 for meeting performance and there is plenty of opportunity to progress for those who want it!

So who are we?

Intouch Games is the company behind multiple world leading brands in the mobile casino (eGaming) sector.

Through advancing our digital capabilities, delivering technological innovation and adopting a player-focused approach, we have gone from strength to strength, experiencing rapid growth along the way. We now have more than 5 million players in the UK and have established ourselves as a dominant force within the eGaming industry, winning a variety of industry awards and accolades.

Requirements

Excellent customer service skills.
Strong attention to detail
Ability to resolve one query and quickly move onto the next
Excellent verbal and written communication.
Positive, can-do attitude and approach.
Computer literateBenefits

34 days holiday per year (plus ability to purchase up to 5 more!)
Breakfast and Lunch covered with our free onsite canteen
State of the art free onsite gym and shower facilities!
Regular team social events!
Private pension (matched up to 6%)
Regular training, coaching and career development planning
Access to free counselling, and mental health and well-being services!
Exclusive perks and discounts to your favourite shops and brands
Annual salary reviews with performance related pay increases