Role: - Part-time Administrator/Customer Service Advisor

Location: Edinburgh

Salary: GBP18,783 to GBP20,870, depending on experience

We have an exciting opportunity to join a leading financial services organisation, as a part-time Administrator/Customer service advisor. We're currently seeking a number of Customer Service Advisors to join our team.

We are looking for candidates who are available to work Monday to Friday between 9:30am - 2:30pm (open to discussion) due to customer demand.

Job Description

• Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
• Carries out simple procedural tasks to support management of external client relationships.
• Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
• Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
• Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
• Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.
• Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

So what can we offer you in return?

Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.
You'll also receive a package that includes:

• A competitive salary ranging from GBP18,783 to GBP20,870, depending on experience
• A Discretionary bonus
• A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension contributions
• Share plans
• 22 days holiday plus bank holidays