Customer Service Advisors - Part Time

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Pertemps are working in partnership with one of the largest banks in the UK to recruit for Customer Service Representative's with different start dates over the next few months, if you are a customer focused individual, who has a passion for helping others, we'd love to speak with you. This is a temporary role for initially 12 months with the potential to go permanent for the right candidates.

Pay Rate: GBP10.33 per hour
Hours per Week: 20-25 hours
Working Hours: Monday to Friday 9.30am-2.30pm or 3 full days
Duration: 12 months ongoing temporary to permanent opportunity
Start dates: Various
Location: Edinburgh City Centre - Port Hamilton or City Mark.
Citymark Office - 150 Fountainbridge, Edinburgh, EH3 9PE
Port Hamilton - 69 Morrison Street, Edinburgh, EH3 8BW

Training will predominantly be in the office for colleagues in Edinburgh for the first 8 - 10 weeks depending on which area you are in, however there will be some homeworking encouraged during that time to allow you to get set up etc. After training and academy has finished it will be a mixture of working from home and within the office as the bank bring in new ways of working, frequency to be confirmed. Please be flexible with WFH and office work.

KEY RESPONSIBILITIES:
Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
Take ownership of customer problems solving them at first point of contact and escalate when required.
Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
Working in a team environment in an open plan office.
Administration work - Sending emails, Processing work, Data entry.SKILLS REQUIRED:
Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels
Customer focused and a proven track record in delivering excellent customer service
Take ownership of customer requests
Computer literate - Confident in navigating yourself around different systems
Understanding and Interpreting Data at a basic level on inhouse systems
Flexible, Adaptable and able to adapt to changes
Teamwork - Ability to work independently and as part of a teamWHAT'S IN IT FOR YOU?
Excellent training - 6 weeks paid training
Great rates of pay - Increase dependant on performance
Overtime available at time and a half after training completed.
Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industryYou must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

If you are interested please apply with most up to date CV, or email CV to