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Lloyds Bank -Customer Service Assistant - Worcester

Employer
Lloyds Banking Group
Location
Worcester
Salary
£18385 - £18410 per annum
Closing date
13 Dec 2021

Job Details

35 hours per week

 

At Lloyds Bank we're being driven by a clear purpose; to Help Britain recover.

 

Across the Group our branch colleagues are passionate about making a difference to customers, businesses and communities. With us you'll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

 

As a Customer Service Assistant in our Worcester pool you'd be working across our friendly The Cross and Vicar Street branches.

 

We'd be looking for the following things in you:

Honest, conscientious and genuine, caring about helping people move forward with their finances.

The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience.

Acting with care and integrity - making time to resolve queries and building the trust to provide great service.

You could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. And you'll make the most of your best talent - just wanting to help people.

 

What else do we need?

We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.

Great attention to detail (forms, figures, systems, cash etc.)

You'll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.

We also need your flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you.

 

From Day 1 we'll provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

Our employee benefits package gives you a range of flexible options including receiving additional cash payments, retail discount vouchers or buying/sell holidays. Everything is geared to suit your lifestyle!

 

This is on top of investing in your future through generous pensions, share schemes etc. The full time salary starts from c£18,385 - depending on experience and hours worked.

 

Once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

 

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them...

 

If you have the passion for helping people we're looking for and you want to make a real difference to your community and career then we'd love to hear from you...

 

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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