Deputy Manager - St Pancras

London St Pancras International Station, London (Greater)
28 Nov 2021
28 Dec 2021
Full Time
Contract Type


Are you driven, people-centric, goal oriented and able to adapt to changing environments easily? Do you come from a Retail Management background and are looking for an opportunity that offers scope to progress?


Job Description

We are looking for an experienced Deputy Manager to join the hustle and bustle of our St Pancras Station store. One of our Central London Mainline Rail stores, it makes for a fast-paced and unique environment, where no two days are the same! Supporting the Store Manager with our 30+ staff, it's a great opportunity to showcase your retail management skills!

What you’ll do:
The best managers take real pride in delivering exceptional customer service whilst running their store like clockwork. Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest standards, as you drive sales and manage costs in line with strict KPIs. Deputising in the absence of the Store Manager, you will support with all elements of performance management from team development & appraisals through to disciplinary hearings. You will be able to lead by example and play an active role on the shop floor, building strong working relationships with landlords and be a true ambassador for the WHSmith brand.

What’s in it for you?
A role as a Deputy Manager means responsibility. We’ll trust you to get things done and to use your initiative. We’ll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you could really see your career take off. Our excellent benefits package includes 25 days holiday, child care vouchers, generous staff discounts*, annual performance related bonus*, pension and much more!

*after initial qualifying period.

Who we’re looking for:
At WHSmith customers, people and results are key; therefore you must be experienced and passionate about delivering exceptional customer service as well as developing and leading people who deliver results. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop.  You will be analytical and have a keen interest in understanding and pre-empting customer and market needs. You’ll implement new ideas to boost sales and outdo our competitors. If you have experience of working in a fast paced Travel retail environment, even better! But what will really count is an entrepreneurial approach, we will provide the platform and support for you to grow quickly, where you go from there is driven by your determined attitude to succeed.

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. 

At WHSmith we love developing our people, so there are No Limits to where your career can go


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