HR Adviser

Birmingham, Leeds, Swansea
29 Nov 2021
06 Dec 2021
Full Time
Job share available
Contract Type

  About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Do you have experience of providing a superb HR advice service across a broad range of HR related issues?

Are you someone that provides effective coaching to others to help them understand policies and procedures?

Can you use your analytical skills to analyse data?

If so, then this is the perfect role for you! We’re looking for a driven and motivated individual to join our team and provide an excellent service to customers. The Department for Transport (DfT) HR Advice Service is a constantly evolving and challenging environment and provides an exciting place to work in if you have a passion for the HR profession.

Job description

The Department for Transport’s (DfT) HR Advice Service provides a centralised, focal point for all staff to obtain advice and support with general HR related queries. DfT comprises a Central Department and four Executive Agencies: The Driver Vehicle Licensing Agency (DVLA), the Driver Vehicle Standards Agency (DVSA), the Maritime Coastguard Agency (MCGA) and the Vehicle Certification Agency (VCA).

The role involves you providing expert HR policy and procedural advice that is legally compliant and business focussed, to a wide range of people at all levels. You will use a Customer Request Service (CRS) system which offers our customers a web chat function as well as being able to raise enquiries through the CRS portal and by telephone. In addition, you will provide coaching to line managers in the business with the aim of developing and improving their confidence and capability in dealing with HR issues.


Responsibilities may include but are not limited to:

- Providing the day to day operational HR Advice Service provision, ensuring the service is available to DfT staff between 9am and 4pm (Monday to Friday).

- Using a CRS system with multi enquiry channels to provide expert responses to HR enquiries from DfT staff, while ensuring service level agreements are met.

- Researching and interpreting HR policy and guidance to provide accurate advice to DfT staff.

- Providing coaching and support to upskill line managers dealing with staff on sick absence and with holding difficult conversations where there is a serious concern for someone’s wellbeing.

- Analysing data and identifying trends to raise with appropriate HR or business specialists to facilitate resolution and fill knowledge gaps.

For a more detailed description of the role, please see the attached role profile.

About you

We are seeking someone who has experience of providing a superb HR advice service to customers across a broad range of HR related issues. You are someone who has excellent interpersonal skills and is able to relay messages to stakeholders at all levels, sensitively, respectfully and with confidence.

You are able to provide coaching and support to managers at all levels, to upskill them and build capability and understanding.

You are a strong team player who enjoys working closely with others to achieve common goals. You are highly organised and able to prioritise your work so deadlines and changing priorities can bet met.

Additional information

Due to the nature of this role you must be able to work during our core service hours of 9am to 4pm. You will also be required to travel occasionally with overnight stays. If you are not based in Swansea, there will be a requirement to travel to Swansea up to once a month to attend meetings. This may require an overnight stay, dependant on business need.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

For your CV, please tailor this to match the role.

For your Statement of Suitability, please demonstrate the following:

• Your experience of providing HR advice across a broad range of HR related issues.
• Your experience of providing coaching to upskill managers at all levels.
• Your experience of working as a team player, you should include how you remained flexible and adjusted your work to ensure deadlines were met.
• Your experience of producing and analysing data.

Selection Process

The sift is due to take place from the 7th of December 2021

Interviews are likely to be held on the 21st of December 2021

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work.

Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment. OGD applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement.
Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Susan Gray Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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