Customer Support Advisor

Recruiter
Confidential
Location
Northamptonshire
Salary
Competitive
Posted
29 Nov 2021
Closes
09 Dec 2021
Sector
Sales
Hours
Part Time
Contract Type
Permanent
Customer Support Advisor
GBP13,221 basic plus monthly bonus and lots of great benefits.
Corby Contact Centre.
We are currently recruiting a talented and results driven Customer Support Advisor to join our Fast Paced contact centre team in our Corby Contact Centre. Working a 5 hour shift, Working 5/7 days per week, opening hours (Apply online only). This will include roughly two weekends per month to work.
Our Contacts Centres offer the solution to all of our customer needs, see more at (url removed).
Key Responsibilities:

To be multi skilled across both sales and customer care functions
Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
Ensure good communication links with various departments and utilise and follow internal policies
Meet and exceed quality targets in line with the Quality Framework
Ensure good communication links with various departments and utilise and follow internal policies
Meet and exceed quality targets in line with the Quality Framework What you'll get:

A competitive salary & Bonus
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance
Recognition awards and Incentives
Discounts on our wonderful food
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more.... Key Requirements:
The ideal candidate will have Excellent Customer Service skills, putting every customer at the heart of their call. Food Industry Experience would be great - but full training is provided.
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:

Be able to think quickly on your feet, enabling the best outcome for all customers
Fantastic problem-solving skills
Excellent communication skills
Great rapport building ability - communication is key
A strong level of written and verbal communication, with a great attention to detail.
Be able to work in a busy and fast paced environment
Experience on SAP would be desirable, but not essential - our training is second to none. Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
There's a lot on offer, so what are you waiting for?
Bring your whole self to work. #BelongAtBrakes
At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

FEED YOUR AMBITION. DELIVER YOUR FUTURE