Service Duty Manager Sytner Tamworth BMW
About the role
An excellent opportunity has arisen for a Full Time Service Duty Manager to join our very successful service operations at Sytner BMW Tamworth. Supporting our Service Manager, you will help manage & lead a strong team of Service Advisors assisting in delighting our customers and getting it right first time. You will provide valuable support & direction for all daily tasks within this fast paced environment.
Look for ways to improve our processes and customer experience whilst maximising profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales through weekly coaching and our Best Advice Programme.
This is an ideal way of stepping into management before taking on a full service team.
Previous experience in a similar role within the motor industry is essential as well as a strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary and bonus you will also receive a company car and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.
We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback