Customer Service Adviser
Part time Hours
GBP19,760 per annum + GBP150 bonus per month
Permanent Role

The successful candidate of the Contact Centre Advisor role will be working in a fast paced, ever changing environment with multiple priorities and targets.

Working hours can range between 8am-8pm Monday to Friday and 9am-5pm on a Saturday, candidates must either be available to work evenings during the week or be available for weekend work

What will you be doing?

• Contact customers with the aim to book appointments to fit new SMART metres.
• Receive and service inbound customer queries
• Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements
• Follow the abort process to ensure that any incomplete jobs are reschedule and can be completed
• Follow all agreed processes to encourage a consistent approach to all tasks
• Work closely with Team Leader to deliver fair customer outcomes
• Submits accurate and timely reports to Operations Team Leader as required
• Works closely with other Operations functions and Team Leaders to share best practice

Who will you be?

• Experience of working in a Customer Service environment, ideally within a Contact Centre, although not essential
• Efficient and concise communication skills
• Ability to work as part of a high performing team
• Has the natural ability to problem solve and is able to react and resolve back-office issues in an ever-changing landscape
• Ability to work well under pressure whilst constantly considering opportunity for improvement and development
• Computer literate,
• Confident IT ability

What's in it for you?

• 25 personal holiday days per year with additional allocation of 8 public holidays (includes options to buy and sell)
• After 5 years' service, you will be rewarded with an additional 5 days annual leave increasing your total to 30 personal days and 8 public holidays.

• Employee Assistance Programme (free access to counselling & support) with easy access via My Healthy Advantage app.
• Access to SmartHealth app - includes a free 24/7 online GP and a range of wellbeing services.
• Cycle Scheme - lower your carbon footprint whilst staying healthy.