Member Services Agent
Joining GoHenry at a vital stage in their growth, this is an exciting opportunity to continue building an excellent Member Services Team and achieving our goal of providing the very best in service to our members, both in the UK and internationally.
Our Member Services Team is here for our members 8am - 10pm.
Your role will primarily be to provide a consistent, friendly, knowledgeable and over-all efficient customer service experience to both the parents and children holding GoHenry accounts.
What you'll do:
- Using GoHenry systems to answer email, phone & Live Chat queries
- Prompt attention to queries and comments made via social media
- Answering general technical queries about the GoHenry website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing a friendly, helpful advice to both parent and child account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Support Member Services Management
- Customer callbacks
- Responding to Social Media contacts in Facebook & Twitter & Instagram
What we're looking for:
- Happy working in a committed, busy, team environment
- Strong written and verbal skills
- Ability to work independently
- Ability to be flexible in a role
- Ability to be flexible with hours
- Excellent organisational skills
- Excellent phone manner essential
- Good technical skills - happy to learn new systems
- Working knowledge of Excel & Word
Performance related reward scheme -we are hot on keeping you incentivised and motivated whilst appreciating you also with rewards ranging from GBP500 to GBP1,000 based on 3 months consecutive results.
What we are offering:
- 33 days of holiday (including public hols). You'll also get a birthday lie in on us
- Excellent Induction with ongoing learning and development throughout your career
- Free tea, coffee and loads of fruit
- Access to 'salary sacrifice' benefits such as Cycle to Work scheme and Workplace Pension
- Westfield Cash Health Plan (for you and your children)
- Westfield Surgery Plan after 3 years' service
- Helpful and collaborative team where your ideas are welcomed
- Great Company days out, incentives such as our legendary Christmas parties and Company meet up!
- Long Service awards - 3 years and 5 years
- Family Friendly leave policies
- Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership
About GoHenry
We're on a mission to help every kid be good with money. Our goal? Create generations of
independent, confident young adults, armed with money skills that will set them up for life.
How we do it;
We place the power in the hands of young people, giving them the tools they need to master the
financial ropes for themselves. They can spend, save, earn and give with GoHenry's prepaid debit
card and app - because learning through doing really works (and it's more fun!). All while our
unique built-in controls give parents total peace of mind.
We're proud to say...
* We help over one million members improve their money skills every single day.
* We're one of Tech Track's top 50 fastest growing UK companies.
* We were nominated for 'Best Personal Finance App' at the British Bank Awards 2020.
* We were voted 'Best Children's Financial Provider' at the British Bank Awards 2021.
* our kids and parents have donated over GBP200,000 of their own money to NSPCC via their GoHenry accounts
But we're still growing, and that's why we need you.
Want to join our mission?
If GoHenry sounds like a place you'd like to be, please apply using the link below