Quest Employment in conjunction with one of our prestigious Clients, a large player in the fulfillment and distribution industry are currently recruiting for Customer Service Supervisors, to join a growing team in Farnborough.

As a Customer Service Supervisor, you will provide support to the Manager, by ensuring that on a day to day basis all Client Customer Service and data entry work is prioritised, distributed and closely monitored to ensure that Client Service Levels are met in a timely manner.

Responsibilities (outlined below, but not limited too):

• Prioritise workloads for the team
• Ensuring that assigned tasks are being completed and SLA achieved
• Quality check advisors work to ensure required standards are met and to identify any training requirements
• Problem solve day to day issues for a quick resolution to meet customer needs and identify trends and training needs
• Ensure the Client is kept happy and satisfied by providing prompt responses and solutions to their challenges at all times
• Act as a coach to existing members of the team to improve performance and productivity
• Communicate to the team members of changes to processes and procedures
• Work with the Call Centre Manager to facilitate structured training sessions for new and existing employees
• Undertake various tasks which consist of email responses, correspondence, escalation, phone calls and customer complain resolution either on the phone or in writing
• To use various Client/Company software competently
• Motivate team members
• Undertake Return to Work/One-to-Ones/Performance Reviews as required

Person Specification:

• A minimum of 2 year's experience in a customer service based role
• A minimum of 2 year's experience in an administrative based role
• Previous People Management Experience is desired, but NOT essential
• Excellent verbal and written skills
• Good people and interpersonal skills
• Maintain calmness under pressure
• Undertake tasks with speed and accuracy
• PC Literate with a good knowledge of MS Office packages
• Strong attention to detail and organisational skills
• Confident working both alone and with a team
• Proactive with a 'can-do' attitude
• Quick Learner
• Ability to priortise work
• Ability to be flexible with working hours (the roles operates on a standard 5 out of 7 days and will include working weekends)

If you are looking for a new challenge, looking to advance your career, or ready to start your new role, then do not hesitate and 'APPLY NOW' with your most recent and up to date CV.