CUSTOMER SERVICE ADVISOR

Recruiter
Johnson Controls
Location
Manchester
Salary
Competitive
Posted
03 Dec 2021
Closes
26 Dec 2021
Hours
Part Time
Contract Type
Permanent
CUSTOMER SERVICE ADVISOR - WD

What you will do

Based within our vibrant Customer Support Centre in Cheetham Hill, our Customer Service Advisors are the first point of contact for all of our ADT Security customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

How you will do it
• Answering customer service calls in line with company processes and procedures
• Providing customers with advice on how to operate and test their security systems
• Booking engineer visits, liaising with engineers and customers regarding bookings
• Accurately imputing information onto computer systems
• Attending all necessary company training

***PART TIME position - evening shift - 4 on / 4 off - 18:00-23:30 ***

Qualifications

What we look for

Required

To be customer focused with a proactive, can-do attitude
We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
This is a telephone based role so an excellent telephone manner
Attention to detail and excellent spoken and written English is essential
IT literacy

Preferred

Any contact centre or customer service experience will be an advantage.

Job Customer Support
Primary LocationGB-Manchester-Manchester
Organization Bldg Technologies & Solutions

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