Customer Advisor Dunfermline
Customer Service Advisor (Dunfermline)
Start Date 24/01/2022
Shift Patterns - Early Riser (between 7am and 9am start time and between 3pm and 5pm finish time; no late working required. Maximum of 4 weekend days over a 4 week period)
Morning (between 9am and 11am start time and between 5pm and 7pm finish time; no late working required. Maximum of 3 weekend days over a 4 week period)
Flexible Days (between 7am and 11am start time and between 3pm and 7pm finish time; no late working required. Maximum of 2 weekend days over a 4 week period)
Salary - £18,385
At Lloyds Banking Group our primary purpose is to help Britain recover, then prosper. We're helping to make a genuine difference to Britain's people, its businesses and communities. And our goal of becoming the best bank for customers is only realistic if you can help us to achieve it...
We're currently looking for Customer Service Advisors to join our contact centre teams supporting customers from our main Lloyds Bank, Bank of Scotland and Halifax brands.
If you care about making a difference to people and you think you can do this amazingly over the phone then this could be the opportunity you're looking for... helping people make the most of their money - and get the best from their bank.
So what's involved
You'll be working in a busy contact centre taking customer calls and doing your level best to help the person on the other end of the line.
Our customers choose how they want to bank with us, so we also connect with in other ways - via social media, web-chat and remote advice video calls.
We're there for them when they need us most.
You'll take the care to find out what matters to them and do your very best to understand their query. And if you don't know the answer then you'll have access to plenty of experts that do...
From day one we'll teach you all about our products and processes. We'll give you the skills to be able to respond to queries quickly and effectively.
And you'll find yourself constantly learning and becoming better every day...
What skills are we looking for?
- Crucially, you're a real team person - pulling together with your colleagues to provide a really crucial service to millions of customers.
- The passion to put yourself in the customers' shoes, show empathy and work with them to resolve their query.
- The commitment to deliver on your promises - doing everything you can to go above and beyond for your customer.
- You're someone who focuses on what matters with a sense of pride in delivering your responsibilities.
There's no need for any previous financial services experience! We'll provide all the training required across a comprehensive 6-week training programme. And of course, your team mates will be around you to support you afterwards too.
We'll just need you to commit to a specified shift pattern for a minimum of 12 months (after which you can request a change to your working pattern to suit you).
Beyond the salary our employee benefits package provides a range of flexible options including:
- Receiving additional cash payments
- Retail discount vouchers or buying/sell holidays.
- Private healthcare, generous pension and share schemes
Everything is geared to suit your lifestyle...
Once a year there's also an opportunity to give a day's support to initiatives within your local community and make even more of a difference.
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if any reasonable adjustments are needed to our recruitment processes and we'll try to accommodate them...
So if you have the passion for helping people we're looking for and you want to genuinely make a positive impact to people, your community and your career then we'd love to hear from you...
Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!