We are looking for Part Time (26 hrs a week) First Contact Advisors to join our team in Norwich

(26 hrs)- Thursday and Friday 17.00-22.00 and Saturday and Sunday 12.00-20.00

We are one of the UK's leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors.

You will be the voice of our company, acting as the first point of contact for our insurance, private and commercial customers. You will be responsible for taking customer details and responding to their needs. You will then make arrangements to deploy an engineer to the customer's property, ensuring that a first-class service is provided throughout the process.

What we are looking for in the ideal candidate:

Experience of working in a telephony based, customer focused environment
Outstanding customer service skills
Highly customer focused with the ability to manage customer relationships, understand customer needs and deliver an individualised, tailored service
Excellent organisational skills with the ability to prioritise and multitask on a daily basis
Ability to communicate effectively with customers and stakeholders on a face-to-face basis, via telephone and via email
Knowledge of Excel, Word, Outlook and Microsoft packages
Good problem-solving skills and ability to use own initiative
Able to work collaboratively as part of a wider team
Able to work under pressure and to tight deadlines
Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business
We have various shifts available and there are full time and part time positions available within the role - send us an email to apply or request more details-

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander's operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability