Personal Assistant to Deputy Directors

Birmingham, Hastings, Leeds, London
National salary 21,841 - London salary 25,733
05 Jan 2022
18 Jan 2022
Contract Type

  About the job Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Would you like the opportunity to work closely with colleagues at all levels?

Do you have excellent organisational skills?

Are you looking for a role where no day is the same?

If so, then this is the perfect role for you! We are looking for a hardworking and driven individual that can help support our Senior Management to deliver the significant project and programmes within Local Transport.

Job description

The Local Transport Directorate is right at the heart of the Department for Transport’s business. Most journeys made in this country are short and local. They are the journeys that we all make, if not every day, many times a month. Our work makes a huge difference to the daily lives of millions, across England and across the UK, whether they are by bus, tram, walking or cycling.

We are looking for a Personal Assistant to support our Senior Management Team in responding to the fast-paced environment and significant demands placed upon them. You will work closely with your colleagues to develop and maintain effective processes to deliver a first-class administrative service.


Responsibilities include but are not limited to

- Developing and maintaining effective processes to deliver a first-class administrative service working at a fast pace across the Senior Management Team. Adapting to the differing needs and priorities of our Senior Management Team, managing time effectively.

- Coordinating emails, phone calls and post promptly; giving standard replies as appropriate and forwarding to relevant members of staff.

- Managing the Senior Management Teams inbox(s), ensuring urgent/important correspondence is prioritized and brought to the attention of the Deputy Directors. Taking a strategic approach to prioritising and deprioritising requests for time.

- Preparing diary logistics, including paperwork and briefing material, ensuring that the Deputy Directors are always in the correct location, with the correct papers and aware of upcoming appointments.

For a more detailed description of the role, please see the attached role profile.

About you

To be successful you will need to be someone who has superb interpersonal skills, being able to maintain and build strong working relationships with senior colleagues and stakeholders.

You are someone that has experience of securing inputs from others across a range of stakeholders, who are often managing conflicting demands.

You thrive in a busy working environment, and is able to manage several conflicting priorities and deliver high quality work against tight deadlines.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Working Together
  • Managing a Quality Service


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to apply

As part of your application please submit a 250 word (per behaviour) behaviour based application on the behaviours listed above.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift is due to take place from the 19th of January 2022

Interviews will be held w/c 7th of February 2022

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Lizzie Creffield Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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