Service Readiness & Acceptance Analyst

Southampton, Hampshire
05 Jan 2022
21 Jan 2022
IT, Public Sector
Contract Type

About the job


We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Do you have experience of identifying process improvements and delivery of best practice?

Are you someone that has experience in Service Transition in the IT industry?

Would you like a role where you can make a real difference to people’s lives within the Maritime and Coastguard Agency (MCA)?

If so, then this is the perfect role for you! We’re looking for a driven and motivated individual to join us within the IT space in MCA. So please apply! We can’t wait to hear from you!


Job description

As a Service Readiness & Acceptance Analyst, you will coordinate across IT operations and manages the acceptance criteria for any changes within the area. The role involves validated changes against the acceptance criteria, gathering evidence and create materials as necessary. Testing the products and are accountable for application acceptance and checking whether security criteria have been met. Flagging any potential risks and escalate these to the Service Transition Manager.

The role involves providing overall planning for service transitions and coordinate the resources that they require. Controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.

This role provides you with a fantastic opportunity to influence key IT functions at the MCA, helping to shape and create an environment that makes a real difference for the UK public.



Responsibilities may include but are not limited to

- Supporting the delivery and testing of digital, data and technology services effectively from build into run

- Supporting the design and implementation of effective transition plans for I&T services

- Executes system and/or acceptance tests, assuring both service and operational readiness reviews are effective

- Co-ordinating MCA resource to support the execution of tests and provision of evidence required to ensure service acceptance criteria is met

- Ensuring acceptance plans are signed off in conjunction with Service owners and Service Managers on behalf on the user community

For a more detailed description of the role, please see the attached role profile.

Please click here  to view the DDaT Framework.


About you

We are looking for candidates with the following experience:

- Experience of planning and executing testing both functional and non-functional

- Knowledge of service delivery life cycles, methodologies and tools

- Knowledge and experience of different migration methods for applications and infrastructure services

- Ability to lead design transition and testing focused workshops, showing agility and the ability to be creative

- Experience of working with third party suppliers and service providers

- Working knowledge of technical infrastructure, commercial elements of solutions and licensing models

- Proven experience of identifying process improvements and delivery of best practice

Sound exciting? Then please apply!



We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Working Together
  • Communicating and Influencing


Technical skills

We'll assess you against these technical skills during the selection process:

  • DDaT - Change management - Service readiness analyst
  • DDaT - Ownership and Initiative - Service readiness analyst



Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

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