Soundbyte

WHSmith Travel is an incredibly fast paced and varied business to work in. With formats across Hospitals, Airports, Railway stations, motorway service stations and exciting brand partnerships with M&S and Costa no two days are never the same! Whether your helping our customers journeys get off to a flying start in our airport stores or providing a much-needed service to our hospital key workers here you’re valued and can make a real difference!
 
We are currently recruiting for a Team Leader to join our busy Gridserve Norwich store on a 39 hours per week contract.

Job Description

What you’ll do:
As Team Leader you’ll be responsible for driving sales, inspiring the teams and making sure every customer has a brilliant experience. You’ll need to get your store running like clockwork by inspiring your people. That means well-stocked shelves, friendly staff on-hand and a clean, tidy store. You’ll be a role model for the team, showing junior staff how it’s done. You’ll also be there to stand in for the Store Manager and get plans into action. If you’ve got talent and determination, your journey’s just beginning. 

What's in it for you
Taking on lots of responsibility, we’ll trust you to get things done and to use your initiative. If you’ve got a good idea, come out and tell us. We welcome fresh thinking – it could earn you new opportunities. Along with an open, idea-friendly culture, we offer excellent training to help Team Leaders learn and progress. We’ll also reward you with some fantastic flexible benefits, including a discount of up to 50% in our High Street stores and access to a range of discounts with other retailers. Plus, flexible working, childcare vouchers, a pension and much more. 

Who we’re looking for
For this kind of role, you need some previous retail or hospitality experience and to understand how to manage and motivate a team. Ideally, you’ve worked in a business that’s just as fast-moving as ours. With this background, you’ll thrive in fast-paced environments and will know how to give great customer service, even under pressure. Your enthusiasm will be inspirational for your team and clear to all our customers. You’ll take pride in sharing your knowledge and seeing staff excel. Ready to step up when the Store Manager’s not around, you’ll be determined, good with people and driven to meet targets.

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe. We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!