Manpower is proud to be partnered with a market leader known for delivering its innovative premium products. This thriving company is now looking for a part time Customer Service Representative to join their team located in North Watford to work between 18-20 hours per week.

They are completely flexible on how this can be broken down per week, you could work 4 hours a day or work 2.5 days per week.

This is a hybrid working role allowing you to work some days in their brand-new office with some days from home. The company offer flexibility and a high degree of trust and empowerment.

Your core tasks

Ensure day-to-day orders and issues are processed in a timely and efficient manner
Develop a close working relationship with all internal stakeholders including the Sales, Logistics and Marketing teams with the aim of providing an excellent service to the customer
Maintain close working relationship with the Sales team (Key Account / Reps / Agents), the Sale Manager, Logistics and Marketing to ensure the best service is delivered
Deliver great customer service and contributes ideas on how to improve service levels
Act as the primary point of contact for callers, resolving enquiries quickly and efficiently
Seek to resolve customer queries at the first point of contact where possible
Deliver a service where patience, empathy and building rapport are centralYour profile:

You have a pro-active attitude, with experience in a customer service role
You have excellent communication skills and can communicate effectively with colleagues and customers alike - both in written and verbal formats
You are a self-starter, with the ability to work to deadlines and priorities
You are able to reach a solution to the benefit of both the company and customer
You have excellent organisational skills
You are able to use MS Teams, Word, Excel and Power Point applications effectively.Successful candidates receive:

Flexible working hours
Competitive Salary
25 days holiday per year (pro rata for part time hours)
Free onsite parking
Onsite Gym, cafe, and restaurant available for use
You will become part of a growing company with performance-related pay and attractive conditions.
You can expect an open and cooperative corporate culture with flat hierarchies and fast decision-making processes.
Support with intensive training development.
Team spirit is important! You can expect an open-minded team and fun at work