Customer Service Executive (Part Time)Location: FarnboroughBasis: Part time, permanentSalary: 20,000 pro rataHours: Various options available - see below for detailsWe are looking for Part Time Customer Service Executives to join our client, a highly successful and growing company which has over 1 million customers across the UK and US.Were looking for someone with exceptional customer service skills to join their friendly and vibrant team. The successful candidate will provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to account holders who are based in the US.There are several shift combinations available - please see below:Sun 8am-4pm & Mon 12pm-8pm (15hrs)Sun 9am-5pm & Mon 10am-2pm (11.5hrs)Mon 8am-4pm & Sat 10am-6pm (15hrs)Fri 10am-6pm & Sat 12pm-8pm (15hrs) Please do not apply if you are not able to commit to at least one of these shift combinations - there are no other hours available at this time.Heres what youll be doing:Use internal systems to answer email, phone & live chat queriesDeal with queries and comments made via social media channelsAnswer general technical queries about the company website and mobile appAnswer queries regarding customer statements and financial activityProvide friendly, helpful advice to account holdersAdministrative tasks (monitoring risk alerts, one-off tasks etc.)Support the Customer Service Management team What were looking for:Happy working in a busy team environmentAble to show empathyCustomer focus with a desire to help othersStrong written and verbal skillsAbility to work independentlyAbility to be flexibleExcellent organisational skillsExcellent phone mannerGood technical skills - happy to learn new systems What 's on offer:Free tea and coffee and loads of fruitWorkplace pension scheme25 days paid holiday a year (pro rata)Westfield Cash Health PlanWestfield Surgery Plan after 3 years serviceWestfield PerksTraining opportunities to further develop your careerCycle to Work scheme via salary sacrifice