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Part-time Administrator

Employer
Confidential
Location
Surrey
Salary
Competitive
Closing date
14 Feb 2022

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We are looking to recruit part-time Administrators to work in our Pensions team at the Redhill site. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.

Full-time equivalent for the role is 35 hours per week, 9.00am-5.00pm, Monday to Friday. We are looking for people to work part-time, minimum of 21 hours per week, within this framework.

The Role

Communicate with pension scheme members via the telephone, letter and email.

Consistently provide a quality customer experience

Deal with simple queries and requests by the use of standard letters and reference to procedures.

Recognise and escalate potential problems and potential complaint cases.

Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.

Monitor own workflow to ensure service levels are achieved.

Accurately perform manual calculations.

Assist the wider team in more complex / project work when required.

Develop knowledge of clients' pension schemes.

The Requirements

Competent with IT and using in-house systems

Attention to detail

Able to work well under pressure and meet targets

Excellent written and verbal communication skills

Customer and quality focussed
Equal Opportunity Employer

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