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Customer Sales Advisor

Employer
Confidential
Location
Nottinghamshire
Salary
pro rata +OTE Bonus GBP5700 per annum
Closing date
14 Feb 2022

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Sector
Sales
Hours
Part Time
Flexibility
Flexible working available
Contract Type
Permanent
Customer Sales Advisor - Retentions
Competitive salary: GBP18,500 pro rata rising to GBP21,500 pro rata after 6 months, plus a generous bonus and reward scheme
Contract: Permanent, full time with flexible shift patterns or permanent, part time
Location: Home and office based, must be within commutable distance to Nottingham City centre
Start date: 24th January & 28th February 2022.
Who we are
We are Domestic & General. We're a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you'll do
As a Customer Sales Advisor in our Retentions team, you'll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you'll:
* Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
* Share the features and benefits of protection products to help customers find the one that's right for them.
* Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
What else to expect:
* In a 4-week training programme you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
* You'll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30).
* Working from home initially, with a mix of remote and office working from our city centre office in Nottingham in the future.
* We'll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
* A solid background in targeted sales or customer service
* A driven mindset with strong sales skills and a love for hitting targets
* Proven experience of working autonomously or in a home-based position
* Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
* A team player committed to creating an excellent customer experience
* Unflappable and resilient attitude to juggle tasks and bounce back quickly
How you'll be rewarded
* Bonus earning potential of GBP5,700 per annum and chance to increase your salary by GBP1,000 every 6 months through our Agent Salary Reward Scheme
* 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year
* Save money at hundreds of retailers with our employee discounts
* Discounted gym membership, online workout sessions, culinary classes and other fun activities
* Regular incentives, with amazing prizes up for grabs
* Investment in your career development through ongoing coaching and clearly defined opportunities to work towards
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
The Company
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we're the UK's leading provider of appliance breakdown protection, developing products and services to meet your needs.
We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.
It's our mission to keep your world running by delivering a service that never lets you down.
Our Benefits
Pension
Attractive company pension scheme.
D&G Plan
Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
Employee discounts
Access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers.
Life Assurance
Employer funded cover of 4x basic salary.
Cycle to work scheme
Tax efficient bike and cycling equipment worth up to GBP1000.
Car Leasing
The carbon neutral Car Scheme is provided by Tusker and is the smarter way to run a car. A fixed monthly amount is taken directly from your gross salary and in return, you get to say hello to a brand new car, with no deposit.
Employee Assistance Programme
Our EAP provider 'My Healthy Advantage App' gives you access to support from qualified counsellors, 24 hours a day, 7 days a week.
Holidays
The annual entitlement is 25 days holiday, with the opportunity to buy up to one additional week per year.
Travel Loans
Interest free loans to help spread the cost of annual travel tickets.
Health & Wellbeing
Discounted gym membership, online virtual workout sessions, online culinary classes.
Training Opportunities
Training opportunities as well as clearly defined career progression.
Health Cash Plan
D&G enrols all employees in a Health Shield health cash plan, paid for by D&G, which enables cashback (up to set limits) towards the cost of essential healthcare, including dental and optical.
Finance Loans & Savings
D&G have partnered with SalaryFinance to offer lending and saving facilities through payroll, together with financial wellbeing and support services through a dedicated online portal

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