Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"As a Project Leader, you'll be a proactive organiser and planner driving forward the changes we will progress on behalf of the operational areas. As part of the Customer Service Group you will champion the voice of the operation and the customer and ensure change lands effectively across the organization" - Head of Journey Efficiency

What you'll do:

Immerse yourself in customer journeys, mapping out problems & opportunities to reduce effort, remove waste & improve the customer & advisor experience Work closely with Delivery Managers and stakeholders to ensure everyone is clear on what needs to be delivered, using analytical strengths to provide clear and well-structured updatedWork with Improvement Analysts and the wider team to create a project plan that outlines what will be delivered when; from initiation through to implementation including, key milestones and dependenciesProvide the controls to ensure a project delivers on time, to scope and budget with a focus on the customer and business impactCreate a collaborative working atmosphere that brings teams across the business together

What you'll bring:

Previously demonstrated experience of leading the delivery of projects with multiple work streams on time and to scope and budgetExcellent organisational and planning skills, that drive delivery through to completionStrong stakeholder management skills; building relationships with the ability to facilitate decision making and escalation of riskExcellent communication and people skills, which are required to bring people together to achieve a shared goalExperienced in project implementation where skills in delivery readiness and operational change lead are key to project deliveryAbility to work with high level direction and independently progress with project shaping, set up and delivery Ability to adapt your analysis approach quickly in a flexible and fast paced environment

Customer Service GroupIn our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Any UK Sky siteInclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.