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Field Support Engineer

Employer
Willmott Dixon
Location
London
Salary
Negotiable
Closing date
20 Feb 2022

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Job Details

Willmott Dixon is currently looking to recruit a Field Support Engineer to cover the London region. The main purpose of the role is to provide a robust and effective field support service to the Willmott Dixon Interiors office based in Farringdon and construction project sites across the London region. The person in this role will also need to be happy to travel to cover the Interiors sites based in The Midlands.

Why should you apply to Willmott Dixon? Our talented IT team have worked tirelessly throughout the last couple of years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to work with and would describe themselves as: -

  • Flexible
  • Fun
  • Uncomplicated
  • Genuine and friendly
  • Innovative and keen to improve
  • Responsive to customer needs

Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2022 and beyond!

What does this mean for our field support team? Our customers are really important to us and we strive to provide our customers with the best experience possible with every contact that they have with the team. Within this role face / voice of IT and you will be working with customers to provide timely solutions to their technical issues.

Key Responsibilities:

  • Effectively and efficiently provide local End User support to all business users for all IT based systems including all Desktop Hardware and Software, Video Conferencing Equipment with in meeting rooms, Mobile Communications Solutions and New Site Setups.
  • Take ownership of all IT issues and solutions for the local business and work with the central IT team to resolve and implement effective fixes and solutions for the business that are cost effective and fit for purpose.
  • To work with the End User Services Manager in accordance with IT objectives, values and standards.
  • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed.
  • Ensure the status of their Regional hardware asset registers are accurate.
  • To operate as the conduit of information and feedback between their region and the Service Delivery team.
  • To ensure that all tickets allocated are managed per the Incident Management process. Information updated in the ticket work log to be accurate, up to date and informative. Weekly movement plan to be managed, planned and communicated to the support managers.
  • To have direct involvement with key tasks and issues as part of annual objectives.
  • Will be required to cover other office sites as and when the business needs.

Essential and Desirable Criteria

Essential Criteria:

  • Windows 10 certified.
  • Office 365 experience
  • Active Directory experience.
  • Customer Service skills.
  • Proactive
  • Good communicator verbally and written
  • Full driving license
  • Must travel


Desirable Criteria:

  • ITIL V4 certified
  • MBCS
  • SCCM knowledge

Personal Qualities

Genuine and Friendly

  • show kindness by respecting and caring for each other
  • are not afraid to make mistakes and accept that sometimes we get things wrong
  • are open to feedback, opinions and ideas

Flexible

  • change "No, but…" to "Yes, if…"
  • challenge ways of working that are not meeting our customers' needs
  • seek to change scope & timescales to customers' needs
  • take a bigger picture overview

Uncomplicated

  • keep it simple
  • take the time to explain issues
  • speak plainly and avoid using jargon
  • try to listen and understand

Innovative & keen to improve

  • take leaps of faith without fear of failure
  • listen to all ideas with an open mind
  • are curious and experimental
  • seek feedback from our customers in order to learn and improve
  • set time aside to be creative

Responsive to customer needs

  • respond quickly and expect appropriate expectations
  • Listen to what our colleagues and customers have to say
  • try to understand our customers' point of view
  • proactively keep people updated

Fun

  • take time to have fun

Additional Information

Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer.

About Us

With nearly 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.

Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Adding to that our numerous people awards, we understand everyone has a unique potential and ability to make a difference and succeed; if you want your skills developed and talent recognised, why not join our business!

Willmott Dixon was awarded 5th place in the Sunday Times Best Companies Top 100 (2020) to work for, the Times Top 50 Employers for Women 2021 and is the first major contractor and developer to win a Queen's Award for Enterprise in the category of sustainable development.

Company

Willmott Dixon is the 2nd largest capital works, regeneration and support services. We pride ourselves on our long history, and in being a sustainable company which respects and care for people in the wider environment.

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