Job details
Posting date: 18 January 2022
Salary: GBP20,983.77 per year
Hours: Part time
Closing date: 01 February 2022
Location: Gloucester, Gloucestershire, GL1 3NN
Company: British Red Cross
Job type: Permanent
Job reference: 488

Summary
Service Coordinator - Independent Living (x2 positions) Location: Gloucester, Gloucestershire Royal Hospital and surrounding area Contract type: Permanent Hours per week: 28hrs per week part-time 10.30am to 6.30pm x 4 days per week (Some weekend working required) Salary: GBP20,983.77 per annum pro rata (GBP16,787 at 28hrs per week) We've got an opportunity... The British Red Cross are looking for two enthusiastic and proactive individuals to join our Independent Living team as Service Coordinators. These exciting positions are for individuals who have excellent interpersonal and communication skills and are able to lead and motivate people.
Working as a Service Coordinator, you will be responsible for building strong positive relationships and liaising with hospital staff to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly. Please note part of this role includes regular weekend working and the making of welfare calls at these times. This role requires use of full Personal Protective Equipment, including Fluid resistant face masks, to be worn at all times while delivering services. This will be provided for you.

The role will involve frontline work with vulnerable service users and will not always allow for a 2 meter social distance to be maintained. You will be asked to complete a Risk assessment to confirm you are able to take up Frontline work, at onboarding stage. If you consider yourself to be a person at greater risk from Covid or you are unable to wear a facemask for long periods of time then this role may not be suitable for you. Say hello to the team... The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.
To be successful in this position you should be the following:
IT literate
Ability to deal with queries in a diplomatic, professional and confidential manner
Understanding of how to improve service quality for the benefit of users

Full driving licence holder and access to own vehicle (there will also be a requirement to drive a lease vehicle; for this reason, we require you to hold a driving licence which allows you to operate a manual transmission vehicle. Due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years)
Willingness to work flexible hours

The closing date for applications is 23.59 on Tuesday 1st February 2022, with interviews to follow during week commencing Monday 7th February
For support in filling out your application please refer to 'Additional Information' attached.
If you have lived overseas for 6 months or more in the last 5 years, you will be required to obtain the overseas clearance from the relevant country (or countries) accompanied with an official translation (if not in English), should you be successful in securing the role.

Should you have any questions on this role please email us at ,quoting vacancy ID 4009
We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy

A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis