Our busy and diverse IT department is looking for an Application Support Analyst to join this Business Systems team, at the Sytner Group head office in Leicester.

About the role

As an Application Support Analyst, you will be responsible for providing software support to our internal business solutions. This will include maintenance, administration, and management of issue resolution.

You will work as a pivotal channel between the Service Desk and our Development team, to provide operational support to our users and ensure that business system-related software tickets are resolved in a timely and efficient manner.

The principle responsibilities are:

• Resolve incidents, service requests and problems for our internally developed business systems and Dealer Management Solution in a timely and efficient manner in line with business requirements.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve incidents.
• As required, provide timely communication to users on the status of their service requests and incidents.
• As necessary, liaise with third-party suppliers to ensure business systems-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
• Undertake problem diagnosis, implement problem resolution and be able to put in place prevention measures as appropriate.
• Monitor the availability, performance, and throughput of our internally built business system applications.
• Prioritise and schedule assigned support activities and tasks, and work in conjunction with our in-house development team to manage resource.
• Maintain technical documentation for our business systems team, and through a combination of documentation, play a key role in educating and working with 1st and 2nd line support in order to streamline the life cycle of a software development incident.

About you

Essential

• At least one years' experience of providing application support
• Awareness of ITIL principles and processes
• Being able to present information to peers and management
• Excellent interpersonal skills and stakeholder management both within the IT department and the wider group

Desirable

• Experience using ServiceNow
• Previous experience working with development teams

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.