About the role

At Reading Audi we are passionate about creating that “Getting it right first time” experience for our colleagues and customers and the Customer Experience Manager will play a vital part in supporting the delivery of this. This is a new and exciting role for an individual to come in and make the difference.

A positive, enthusiastic, accountable individual who can manage the customer experience in both Sales and Aftersales, working closely with managers to ensure an amazing experience every time. The Customer Experience Manager will also coach, inspire and develop our teams, to deliver an exceptional customer experience to all our customers.

About you

We are looking for an individual with a strong customer service background with excellent leadership skills, a natural affinity in coaching and the ability to work in a high pressured environment. You must be passionate about delivering first class customer service and have a proven track record to show this.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.