Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

You will be responsible for providing first line support of Sky's TV Products & Content 24 hours a day, 7 days a week. Platform Control optimises the customer experience by managing faults and quickly restoring service in line with the company's commitment to provide 'content worth paying for'. This position is an excellent fit for a recent graduate looking to start a tech career in a brilliant media company.

What you'll do:

Shift Pattern - Days and Night (5 days on / 5 days off)

* To ensure effective operation of our diverse range of broadcast systems and the timely detection and resolution of faults in order to achieve the highest possible service availability for our customers.
* Drive incident resolution and effectively manage communications to ensure everyone remains informed and reassured during incidents.
* Perform a range of proactive checks that predict and prevent platform incidents
* Quickly assimilate new services and ways of working to support continual change
* Seek ways to improve processes and drive availability.

What you'll bring:

* Excellent organisational and communication skills
* Experience interrogating monitoring systems
* Strong troubleshooting skills
* Ability to apply Known Fixes
* Confident escalating Technical Issues
* Strong reporting/logging skills

Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we're proud that everyone's favourite Sky products are #MadeByUs

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:

Chilworth

Our Chilworth site is located within the University of Southampton Science Park. The site merges nature with technology by housing multiple business premises as well as a nature conservation area. Take a relaxing walk through the historic nature grounds of Chilworth Manor on your lunch break or head up to the nearby village green where you can relax on a quiet bench for some downtime.

The site includes ample parking, a subsidised gym with shower facilities, a canteen to accommodate all tastes and requirements and a relaxation area with deck chairs and picnic tables for enjoying the sunshine. If that's not enough, the Chilworth site has a games room with pool table and table tennis and also has electric car charging points.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to support you as much as we can with flexible shift patterns.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.