At Lloyds Banking Group, we're motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. Insurance & Wealth provides critical services to the Group's customers, supporting them with their Insurance and Wealth needs. We're responsible for delivering exceptional service to our Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers.
Within I&W our focus is our customers and colleagues. We're passionate about making a difference whilst keeping the customer at the heart of everything we do. We're focused on continuing to improve customer experience, simplifying our business and making I&W a great place to work for our colleagues.
We're now looking for a Senior Analyst to the join the Interaction Strategy & Implementation team within Analytics & Interactions.
The Team
In the Customer Interaction, Design and delivery team we're a centre of excellence for the initiation & generation of all interactions with our Retail customers through inbound and outbound channels (branch, internet, telephone, direct mail, email & SMS). This allows a seamless experience for the customer across all channels and ensures customer's needs are met in a timely and appropriate manner.
Our team works out of our Bristol, Halifax, Chester Cardiff and London hubs, therefore we'll need you to be based a commutable distance from one of these areas. We work in a hybrid model, splitting our time between the office and working from home.

What we're looking for:

We're looking for people who are passionate about data and analytics, have an interest in problem solving and have a continuous improvement mentality. They have a customer centric focus with the ability to simplify the way we work. You must be a great teammate, used to working collaboratively, with excellent interpersonal skills and a strong attention to detail. Knowledge of SQL (ideally Teradata) is desirable but not essential, an understanding of marketing and campaign management as well as experience of effectively managing partners will be considered favourably.

This role is available full time, part-time or with flexible hours. The reason for this is that we need incredible people working in Analytics & Interactions, and we understand that sometimes these people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Here's how you'll make a difference:

• Working as part of a cross functional team to design relevant and timely Customer Interactions as part of our Contact Strategy. Supporting implementation via our marketing tool, Teradata's Customer Interaction Manager (CIM)

• Implementing new contact programmes with robust test and learn set up that will deliver significant learning and value for business teams in product, channel and brand

• Continuous improvement of our interaction portfolio, processes and techniques to improve the customer experience and reduce risk

• Increase the sophistication of our customer messaging to deliver highly personalised interactions to our customers through their channel of choice

• Provide recommendations for customer interactions drawing on experience of marketing or business activities involving (customer) data

To deliver this role effectively, you'll need:

• Knowledge of SQL (ideally Teradata)

• An understanding of marketing and campaign management

• To be a great teammate, used to working collaboratively

• Ability to engage with others easily through excellent written and verbal communication skills

We'll give you a broad remuneration package which includes:

• Discretionary performance share bonus

• A generous pension contribution

• 28 days leave plus bank holidays

• A flex cash pot you can adjust to suit your lifestyle

• Private Health Cover

• Access to Share schemes

It's a really exciting time to join LBG. Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision. Here, you'll grow as a person and develop your career. In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development.

So if you have the skills we're looking for, we'd love to hear from you... We'll help you perform at your best today, so you can fulfil all your potential in the future. We know that success is built from the inside out through our people. Our customers' experience and success starts with yours.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible.