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Customer Service Advisors

Employer
The AA
Location
Nationwide
Salary
Competitive
Closing date
28 Nov 2022

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Job Details

Contact Centres

Anything can happen at any time. Our customers know it. We know it. They mean the world to us, and our Contact Centres are their lifeline, whenever they need one. No matter how stressful the situation, we’ll be there to reassure. We’ll do all we can to get their day back on track.

We have four Customer Contact Centres across the UK, in Newcastle, Cardiff, Cheadle and Oldbury.

If you would like to join the AA team, click here to our current opportunities, and find out more.

What is like to work for the AA?

There’s a lot more to us than roadside assistance. We’re constantly and rapidly evolving – adopting new technologies and advancing into new business areas to benefit our members. For you, that means scope to explore a wide variety of career paths and possibilities.

It’s our diverse team of innovative and dedicated people, from all kinds of backgrounds, who have made us the country’s number one motoring organisation. It takes a wide range of skills, experience and talent for us to thrive. And that makes our company a vibrant and exciting place to work.

Ready for anything? You can make an impact if you share the qualities that make us different:

  • Expertise: we are confident and give excellent service
  • Collaboration & Dynamism: as catalysts for change, we share common goals and start from a position of trust
  • Courtesy & Care: we are considerate and act with integrity

Meet some of our team and learn why they love working for the AA

Lee Taylor's Story (Customer Support Specialist)

I was a chef before joining here in 2013. I worked on the Toyota, Lexus and Police accounts before starting a secondment in my current role. Shortly after that I was made a trainer, and I recently turned my role into a permanent position. Achieving that so quickly is probably my biggest achievement. It’s a great organisation: if you put the work into your job, the AA put the work into you.

Saj Hassain's Story (Customer Manager)

I joined the AA for six months and I’ve stayed six years! The reason I like it so much here is it keeps surprising you. Opportunities come up all the time and this is a business that likes to develop – and promote – from within.

If you would like to join the AA team, click here to our current opportunities and find out more.

Company

The AA has been around for over 100 years and was formed on 29June 1905 when a group of motoring enthusiasts met at the Trocadero restaurant in London's West End. This group was initially intended to champion the cause of the motorist and particularly to help motorists avoid police speed traps. As motoring became more popular, so did we - the AA's 100 members in 1905 grew to 83,000 by 1914. As AA membership expanded, so did our activities.

Today, the AA is the largest breakdown cover organisation in the UK. Other services and products we provide include: car insurance, maps, travel guides, campsite guides, home insurance, savings accounts, smart phone and tablet apps and home emergency breakdown cover. Here are some of the key points in our history.

We know what makes people happy at work and we are pretty good at it.  We are good at matching people to jobs that they love and thrive in. Our managers are supportive and approachable. We make work fun. And we give you the back up you need to deliver an amazing service to our customers.

There are excellent career opportunities here too. Whether you want to excel in your chosen field, or you would like to move into management, there are plenty of opportunities.

We know that extras are important to you, so from the day you start working with us, you are entitled to a range of employee benefits.

SETTLING INTO THE JOB
Your first few weeks may differ depending on the business area you have joined. Some have longer induction programmes than others, but the advice is still the same. Your first few weeks are all about starting off well and laying the right foundations so that you can fulfil the role you have been recruited to do and feel part of the AA community. So your job in these few weeks is to focus on all the practical things you will need to know.

SUPPORTING YOU TO DO WELL
Every year your manager will look at your performance, and discuss ways for you to improve and develop. We do this, so that you can really fulfil your potential, and look at ways to move to the top of your game.

Building expertise in what you do - where it's needed you'll get regular training to make sure that you're kept up to date and have the skills you need to be the best at your job. Learning resources are provided at each of our locations, and may include books, computer-based training packages and videos.

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