The AA

Customer Service Advisors

The AA
15 May 2022
15 Jun 2022
Contract Type

Contact Centres

Anything can happen at any time. Our customers know it. We know it. They mean the world to us, and our Contact Centres are their lifeline, whenever they need one. No matter how stressful the situation, we’ll be there to reassure. We’ll do all we can to get their day back on track.

We have four Customer Contact Centres across the UK, in Newcastle, Cardiff, Cheadle and Oldbury.

If you would like to join the AA team, click here to our current opportunities, and find out more.

What is like to work for the AA?

There’s a lot more to us than roadside assistance. We’re constantly and rapidly evolving – adopting new technologies and advancing into new business areas to benefit our members. For you, that means scope to explore a wide variety of career paths and possibilities.

It’s our diverse team of innovative and dedicated people, from all kinds of backgrounds, who have made us the country’s number one motoring organisation. It takes a wide range of skills, experience and talent for us to thrive. And that makes our company a vibrant and exciting place to work.

Ready for anything? You can make an impact if you share the qualities that make us different:

  • Expertise: we are confident and give excellent service
  • Collaboration & Dynamism: as catalysts for change, we share common goals and start from a position of trust
  • Courtesy & Care: we are considerate and act with integrity

Meet some of our team and learn why they love working for the AA

Lee Taylor's Story (Customer Support Specialist)

I was a chef before joining here in 2013. I worked on the Toyota, Lexus and Police accounts before starting a secondment in my current role. Shortly after that I was made a trainer, and I recently turned my role into a permanent position. Achieving that so quickly is probably my biggest achievement. It’s a great organisation: if you put the work into your job, the AA put the work into you.

Saj Hassain's Story (Customer Manager)

I joined the AA for six months and I’ve stayed six years! The reason I like it so much here is it keeps surprising you. Opportunities come up all the time and this is a business that likes to develop – and promote – from within.

If you would like to join the AA team, click here to our current opportunities and find out more.

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